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Elavon Ingenico User Manual

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Elavon Ingenico Specifications

General IconGeneral
CategoryPayment Terminal
ManufacturerIngenico
ModelElavon Ingenico
ConnectivityEthernet, Bluetooth, WiFi
Payment MethodsCredit/Debit Cards, Contactless, Mobile Payments
SecurityPCI PTS certified
Operating SystemProprietary
PrinterIntegrated thermal printer

Summary

Credit Card Sale Procedures

Swipe or Manually Enter Credit Card

Steps for swiping or manually entering credit card details, including unreadable cards.

Enter Credit Transaction Amount

Keying in the transaction amount for a credit card sale and pressing Enter.

Debit Card Sale Procedures

Swipe Debit Card and Handle Unreadable

Steps for swiping debit cards and handling unreadable cards, noting manual entry is not allowed.

Customer PIN Entry for Debit

Allowing the customer to enter their Personal Identification Number (PIN) for debit card transactions.

Enter Debit Transaction Amount

Keying in the transaction amount for a debit card sale and pressing Enter.

Voiding a Transaction

Initiate Void Transaction

Pressing the 'Menu' button and selecting 'Void Transaction' using arrow keys.

Enter Void Reference and Amount

Keying in the Reference ID and original transaction amount from the receipt to void.

Adding Gratuity or Tip

Access Gratuity Menu Option

Accessing the menu and selecting 'Add Gratuity' option.

Enter Gratuity Details

Entering Reference ID, original amount, and the gratuity amount.

Processing Refunds

Initiate Refund Transaction

Pressing 'Menu', selecting 'Refund Transaction', and swiping the customer's card.

Enter Refund Clerk ID and Amount

Entering Clerk ID (default '1') and the refund amount.

Gift Card Sales

Perform Gift Card Sale

Steps for selling gift cards, including manual entry for unreadable cards.

Enter Gift Card Sale Amount

Keying in the transaction amount for a gift card sale.

Gift Card Value and Balance Management

Add Value to Gift Card

Accessing the extended menu to add value to a gift card.

Check Gift Card Balance

Accessing the extended menu to check a gift card's balance.

Issue a New Gift Card

Steps to issue a gift card and enter its initial balance.

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