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WARRANTY
CAMPERVAN WARRANTY COVER
Introduction
At Elddis we are confident that our new
campervans are engineered using the latest
manufacturing techniques and advanced
materials technology ensuring that, when
buying one of our products, you are buying
the very best. We extend this philosophy to
our customers by offering long term peace of
mind and reassurance through our extensive
warranty cover.
Your warranty cover commences on the day
your new campervan is purchased, this
comprises of three key elements:
1. The base vehicle warranty cover is
provided by the original manufacturer
(details are included separately in the
user handbook).
2. Three year Elddis manufacturers
warranty
3. Ten year Elddis body integrity warranty
Scope
This applies to all new Elddis products
manufactured from 2012 model year
onwards.
Three year manufacturer’s warranty
Year 1 warranty - Covers all original
components, including permanently fitted
equipment forming part of the original product
specification.
Year 2 and 3 warranty – Covers all original
components, including permanently fitted
equipment forming part of the original product
specification, with the exception of the
following items:
• Microwave
• Batteries
• Windows and glass
• Soft furnishings, carpets and floor
coverings
• Entertainment equipment
• Fuses and LED lights
• Plastic products
• Minor adjustment of blinds, hinges,
catches, stays and doors
• Exterior decals
• Normal wear tear/servicing items and
other components subject to routine
maintenance.
• Ironmongery (Handles, hinges etc)
• Electrical connections
Ten year body integrity warranty
Elddis products are covered against water
ingress damage for 10 years from the original
date of purchase, for all Elddis fitted
components (6 years for subsequent owners
from the 1st owners original date of
purchase).
In order to comply with the terms of the above
cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a
problem with your campervan please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any Elddis
approved Retailer / Service Centre are able to
undertake any warrantable work at their
convenience or discretion, but are not obliged
to do so, if the vehicle was not purchased
from them.
All Elddis products are classed as portable
and therefore all work under warranty requires
the campervan to be delivered and collected
from the selling retailer.
The cost of transporting the campervan by
any means to and from the place of repair
is the responsibility of the owner.
Conditions attached to the warranty
cover
If you have your campervan serviced at an
NCC approved workshop and then warranty
work is required, this work will have to be
undertaken at an Elddis approved Retailer /
Service Centre. An additional charge may be
required to cover the second inspection if
required.
• You must retain the original sale invoice
for the campervan .
• All new campervans must be registered
with Elddis within 6 weeks of purchase as
new. Your retailer can forward this
information to us. Please keep us
informed of any name or address
changes by using the Notification of
Change to Name and Address form.
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