11
12
Common Faults
Eliminative Methods
Cause Analysis
Fault
The appliance
can not work.
When stirring,
motor is not strong.
The steam is not
enough strong so
that the food can
not be cooked
completely.
When steaming,
the water is ejected
from the vent of
water tank.
The fault of timer
knob.
Does the power socket have
electricity? Is the power
switch on?
Is the lid put on the stirring
cup properly?
Is the stirring cup rotated on
cup seat properly?
The ingredients is too much
or so hard that the blade is
stuck.
Is it Low voltage?
Is the food too hard or too
thick?
Is there too much food in the
cup?
The steam outlet is
blocked or the volume of
food is too large.
Too much water was
added to the water tank.
The water in the tank has
dried up and the function of
overheating protection
is working.
Is the voltage a standard voltage of
220V?
Put the lid on the stirring cup properly.
Rotate the stirring cup on cup seat
properly.
Reduce the capacity of ingredients.
Clean the steam outlet.
Lengthen the steaming time, cut the
food into 1.5cm cubes, or cut into small
chunks.
when adding water, the water level can
not exceed the Max position.
Is the voltage used correctly?
Do you add water in the proper
proportions? When stirring, the max
volume of ingredients can not exceed
300ml of stirring cup.
After steaming, wait 2-3 minutes to
work again or add water again and
then wait 1-2 minutes to work again.
The fault of
stirring function.
1. Mix 50ml vinegar with 150ml pure water (8% concentration of acetic acid) and pour into the
tank.
The incrustation scale should be removed every week to ensure 100% working efficiency.
It can help to reduce the accumulation of incrustation scale, if adding the purified water or
filtering water.
Getting rid of the impurities and the incrustation scale in the water tank, please do the
following instruction:
Notes : It is also can use citric acid or special descaling tablet for scale removal.
2. Start the "Steam" function , then the indicator gets bright and it starts to steam.
3. After steaming for 5-6 minutes and then switch off.
4. Empty the used vinegar (or citric acid) solution from the water tank.
5. Wash the water tank and thoroughly with water.
6. Before using the appliance, please add 100ml-200ml water into the water tank and start to
steam with empty cup for 10 minutes to get rid of some remaining odor.
7. Keep the tank as dry as possible to prevent bacterial growth.
The chapter summarizes the problems we most probably face. If the problems can not be
solved under the following information, please contact the customer service center nearby.
Initial Failure
Fault
Cause Analysis
Eliminative Methods
No steam.
The blade
can not stir.
①
Is there water in the tank ?
②
Is the stirring cup put on
the cup seat and rotated
counterclockwise in the
proper position?
Is the stirring cup put on
the cup seat and rotated
counterclockwise in the
proper position?
Please add water to the tank .
Wait for 1-2 minutes, then start the steaming function.
The logo " " of stirring cup lid should be aligned
to the logo " "of handle.
When the stirring cup is put on the cup seat, the
logo " " of stirring cup should be aligned to the
“close ” logo on the cup seat.
①
②
③
④
①
②
The logo " " of stirring cup lid should be aligned
to the logo " "of handle.
When the stirring cup is put on the cup seat, the
logo " " of stirring cup should be aligned to the
“close ” logo on the cup seat.
Fault Analysis And Diagnosis
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