Problem Possible cause Solution
The appliance is noisy. The appliance is not sup‐
ported properly.
Check if the appliance
stands stable.
The lamp does not work. The lamp is in stand-by. Close and open the door.
The lamp is defective. Contact the nearest Au‐
thorized Service Centre.
The compressor operates
continually.
Temperature is set incor‐
rectly.
Refer to "Operation" chap‐
ter.
Many food products to be
frozen were put in at the
same time.
Wait some hours and then
check the temperature
again.
The room temperature is
too high.
Refer to climate class chart
on the rating plate.
Food products placed in
the appliance were too
warm.
Allow food products to cool
to room temperature be‐
fore storing.
The door is not closed cor‐
rectly.
Refer to "Closing the door".
The Intensive Cooling
function is switched on.
Refer to "Intensive Cooling
function".
The compressor does not
start immediately after
pressing the Intensive
Cooling, or after changing
the temperature.
This is normal, no error
has occurred.
The compressor starts af‐
ter a period of time.
Water flows on the rear
plate of the refrigerator.
During the automatic de‐
frosting process, frost
melts on the rear plate.
This is correct.
Water flows into the refrig‐
erator.
The water outlet is clog‐
ged.
Clean the water outlet.
Food products prevent that
water flows into the water
collector.
Make sure that food prod‐
ucts do not touch the rear
plate.
Water flows on the floor. The melting water outlet is
not connected to the evap‐
orative tray above the com‐
pressor.
Attach the melting water
outlet to the evaporative
tray.
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