Problem Possible solution
The spin phase does not
operate or the washing cy‐
cle lasts longer than usual‐
ly.
• Make sure that the spin phase is not off.
• Make sure that the drain filter is not clogged. Clean
the filter, if necessary. Refer to 'Care and cleaning'.
• Make sure that the this is not a balance problem.
Adjust manually the items in the drum and start the
spin phase again.
There is water on the floor. • Make sure that the couplings of the water hoses
are tight and there is not water leakages.
• Make sure that the drain hose have no damages.
• Make sure you use the correct detergent and the
correct quantity of it.
• Make sure you use that the room temperature is in
the correct range.
• Make sure you use that there is enough air circula‐
tion under the appliance.
You cannot open the appli‐
ance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is wa‐
ter in the drum.
• Make sure that the appliance receives electrical
power.
• This problem may be caused by a failure of the ap‐
pliance. Contact the Authorised Service Centre. If
you need to open the door, please read carefully
'Emergency door opening'.
The appliance makes an
unusual noise and vi‐
brates.
• Make sure the levelling of the appliance is correct.
Refer to 'Installation'.
• Make sure that the packaging and/or the transit
bolts are removed. Refer to 'Installation'.
• Add more laundry in the drum. The load may be
too small.
The programme duration
increases or decreases
during programme execu‐
tion.
The SensiCare function is able to adjust the pro‐
gramme duration according to the type and the laun‐
dry load size. Refer to "The SensiCare load detection
in 'Daily Use' chapter.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different
detergent.
• Use special products to remove the stubborn
stains before you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
After a steam programme,
garments are partially wet.
Make sure that the appliance is accurately levelled.
Adjust the appliance by raising or lowering the feet.
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