Problem Possible cause/Solution
The appliance fills
with water then
drains immediately:
• Make sure that the drain hose is in the correct position.
The hose may be positioned too low. Refer to 'Installa‐
tion' chapter.
The appliance does
not drain and/or does
not spin:
• Make sure that the inlet hose has no kinks, damages or
bends.
• An option or a programme that ends with the water still
in the tub or eliminates all the spinning phases has been
selected. Select the draining or spinning programme.
• Make sure that the laundry is evenly distributed in the
drum.
There is water on the
floor:
• Make sure that the couplings of the water hoses are
tight and there is not water leakages.
• Make sure that the water inlet hose and the drain hose
have no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
Unsatisfactory wash‐
ing results:
• Increase the detergent quantity or use a different deter‐
gent.
• Use special products to remove the stubborn stains be‐
fore you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot open the
appliance door.
• Make sure that a washing programme that ends with
water in tub, has not been selected.
• Set the drain or the spin programme if there is water in
the drum.
• Make sure that the washing programme is finished.
• Wait until the indicator light for door locked has gone
out.
• Make sure that the appliance receives electrical power.
The appliance vi‐
brates/is noisy:
• Make sure that transit bolts have been removed.
• Make sure that appliance is levelled correctly.
• Make sure that laundry is evenly distributed.
Spinning starts late
or appliance does not
spin:
• Add more items, redistribute the load manually and then
select the spinning programme.
No water is visible in
the drum:
• Appliances based on modern technology operate very
economically using very little water without affecting per‐
formance.
After the check, activate the appliance.
The programme continues from the point
of interruption.
If the problem occurs again, contact the
Authorised Service Centre.
The necessary data for the service
centre is on the rating plate.
ENGLISH 25
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