Why does my ELINTA CHARGE CityCharge V2 Battery Charger keep losing connection?
If the ELINTA CHARGE Battery Charger station keeps losing connection to the server, it might be due to a poor signal. Check the signal strength of your WiFi or GSM connection. If the Wi-Fi signal is weak, consider using a Wi-Fi booster.
What to do if my ELINTA CHARGE CityCharge V2 won't start charging?
If your ELINTA CHARGE Battery Charger station can be activated, but the charging process does not start, ensure that the charging cable is securely connected to both the car and the station. Also, verify that the car is locked and the key is not in the ignition.
What does it mean when my ELINTA CHARGE CityCharge V2 Battery Charger flashes red?
If the ELINTA CHARGE Battery Charger station flashes red and the EV cannot be charged, it indicates an error. Check the charging station's charging log and try restarting the station. If the problem continues, contact Elinta Charge support team.
Why does my ELINTA CHARGE CityCharge V2 shut down when I start charging?
If the ELINTA CHARGE Battery Charger shuts down when you attempt to start the charge, a faulty EV charging cable or EV outlet may be the cause. This can trigger the RCD. If the charger doesn't automatically reset the RCD, you should reset it manually.
How to fix a non-functioning ELINTA CHARGE Battery Charger with a blank screen?
If the ELINTA CHARGE Battery Charger is not functioning and the screen is blank, it could be due to a lack of power or a tripped RCD/MCB. Open the charging station service doors and check if any circuit breakers or residual current circuit breakers have tripped. Also, check the upstream power supply, as there may be a power failure in the upstream control panel.
Why is the ELINTA CHARGE Battery Charger taking so long to charge?
If the charging process with your ELINTA CHARGE Battery Charger is taking longer than usual, it may be due to a reduced charging current. Check the charger configuration. If possible, test the charging station with a different EV. If the issue persists, contact Elinta Charge technical support.
What to do if one side of the LED stripes is not lit on ELINTA CHARGE CityCharge V2?
If one side of the LED stripes on your ELINTA CHARGE Battery Charger screen is not lit, it indicates that one side of the charger RCD/MCB has been triggered. Open the service doors of the charging station and check if any circuit breakers or residual current circuit breakers have tripped.
This manual provides information about the installation process of the public charging station CityCharge V2.
Product installation must be done by qualified personnel aware of risks and safety instructions.
Explains the meaning of symbols used in the manual, including danger and note indicators.
Provides warnings about electric shock hazards from incorrect connections and live electrical parts.
Details safety practices, including checking for damage and understanding procedures before installation.
Covers restrictions on modifying components and intended use for charging vehicles without ventilation.
Explains that the station requires no routine maintenance but periodic checks; unauthorized modifications void warranty.
Defines technical terms and acronyms used in the manual, such as AC, kW, EVSE, RCD, and connector types.
Provides recommendations for storing the charging station indoors in a non-humid environment and handling during movement.
Discusses factors for selecting an installation site, including power rating, parking space, and visibility.
Describes the CityCharge V2 as a fast Mode 3 charging station and highlights its features like LED screen and cable locking.
Lists detailed technical specifications including weight, dimensions, power, IP class, temperature range, and communication types.
Diagram and labels for internal components of the standard CityCharge V2 model, such as MainBoard, Charge Controllers, and RCDs.
Diagram and labels for internal components of the CityCharge V2 with automatic RCD trip reset functionality.
Lists recommended tools and consumables required for the installation process, including concrete mixture and wrenches.
Instructions for preparing the mounting pad, including removing the metal plate and aligning threaded rods.
Details on setting the mounting plate in concrete, ensuring proper cable routing and base levelness.
Guidance on routing and protecting the power supply cable using a corrugated PVC pipe, ensuring perpendicularity.
Instructions for installing a UTP Ethernet cable for LAN connectivity, ensuring sufficient length and protection.
Guidance for using a UTP Ethernet cable for data transmission in the dynamic load management system.
Instructions on unpacking the charging station, storing packaging, and listing standard and optional package contents.
Step-by-step guide on how to physically install the charging station, including opening service doors and securing it.
Details electrical connection procedures for TNC-S, TNS, and TT power supply systems, emphasizing ground resistance.
Instructions for connecting the LAN cable, including routing, avoiding heating elements, and DHCP configuration for internet access.
Details on installing and configuring the Teltonika RUT240 modem for GSM/3G/4G communication.
Explains connecting the charging station via Ethernet/LAN cable to the modem's WAN port and warns against pressing the reset button.
Instructions for wiring the smart energy meter to the charging station for the Dynamic Load Management system.
Step-by-step guide for the initial power-up of the charging station, including turning on circuit breakers and closing doors.
Describes the charger's boot sequence, the 'Ready' message, and the appearance of the Elinta Charge logo during startup.
Explains the function of RCD Type B, its necessity for certain installations, and alternatives like residual current measuring rings.
Provides instructions for testing the residual current circuit breakers (RCDs) every three months, including steps for standard and auto-reset RCDs.
Guide to configuring Dynamic Load Management settings via the elios.cloud website, including min/max current parameters.
Introduces the Payter contactless payment terminal as an option for accepting payments.
Explains the steps to start and end charging using the Payter contactless payment terminal and RFID.
Guide on configuring pricing parameters for charging services via the Elios platform.
Troubleshooting steps for when the charging station is not functioning and the screen shows nothing.
Resolving issues where one side of the charger's LED stripes is not lit, potentially due to RCD/MCB.
Solutions for when the station is activated but the charging process fails to initiate, checking cable and car status.
Troubleshooting when the charging cable is locked and the charging cannot be stopped, checking communication or RFID tag.
Addresses issues with the charging station losing connection to the server, focusing on signal strength and communication type.
Diagnosing why the station shuts down when attempting to start a charge, checking for faulty cables or RCD triggers.
Investigating reasons for a slow charging process, potentially due to reduced charging current or configuration.
Troubleshooting errors indicated by the charging station flashing red, involving checking charging logs and restarting the station.
Outlines the terms and conditions of Elinta Charge's warranty, including coverage duration and requirements for validity.
Lists exclusions from the warranty, such as installation work, wear and tear, damage from misuse, or natural disasters.
Details items not covered by the warranty, including periodic maintenance, user training, and fixing faults in the power input circuit.
Provides instructions for actions to take in case of a breakdown, including turning off the unit and contacting technical support.
Offers contact information for questions and reiterates consumer rights regarding product quality.
General| Charging points | 2 |
|---|---|
| Output power per charging point | 22 kW |
| Input frequency | 50/60 Hz |
| Operating temperature | -30°C to +50°C |
| Protection degree | IP54 |
| Impact resistance | IK10 |
| Authentication | RFID, Mobile App |
| Communication protocols | OCPP 1.6 |
| Output Voltage | 400 V AC |
| Output Current | 32 A |
| Compatibility | Type 2 |
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