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Troubleshooting ..........
Before contacting the service centre, you are
advised to follow the instructions below:
•
You are advised to fully charge ( ) the
battery for optimal operation.
•
Avoid storing large amounts of data in your
phone as this may affect its performance.
•
Use User Data Format to perform phone
formatting or software upgrading, (to reset
User Data format, enter in *#336699*#).
ALL User phone data: contacts, photos,
messages and files will be lost permanently.
and carry out the following checks:
My phone is frozen or can't switch on
•
Check the battery contacts, remove and
reinstall your battery, then turn your phone on
•
Check the battery power level, charge for at
least 20 minutes
•
If it still does not work, please use User Data
Format to reset the phone.
My phone has not responded for several
minutes
•
Restart your phone by pressing and holding
the key
•
Remove the battery and re-insert it, then
restart the phone
•
If it still does not work, please use User Data
Format to reset the phone.
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