Enviro Water Products Pro Series Water Filter and
Salt-Free EnviroSoft
™
System
© 2018 Enviro Water Solutions LLC
3060 Performance Circle, Suite 2. DeLand, FL 32724
Page 18
www.envirowaterproducts.com
Troubleshooting
Problem Solution
Pressure is dropping off during the carbon wash. Turn the water off and let the tank sit about 30 minutes
to allow the carbon to settle down off of the basket
inside the tank.
If the pressure drops off again, let the system stand for
72 hours. There is air trapped in the carbon bed that
needs to be released from the tank. After 72 hours have
passed, continue the carbon wash by slowly turning the
water supply back on.
Water leaking at the top of the tank around the head. You may need to turn the head to tighten it. The tank
head is pre-installed hand-tight, do not overtighten the
head (just turn it snug).
Water inside the tank is gray. This is normal with all carbon filters and this will slowly
fade away. The carbon inside the tank can still have air
pockets inside that when released, turn the water a little
gray with carbon dust. The carbon dust is harmless.
Water pressure is slowing. It is recommended that the Sediment Filter be replaced
every 6-9 months depending on the amount of
sediment present in the water supply. If the system has
been working properly and the pressure is slowing, it
may be time to change the Sediment Filter. Check the
Sediment Filter and replace if necessary.
Water appears grey or cloudy. Water may appear grey or cloudy for the first seven to
ten days after installation due to extra carbon dust.
Water pressure is slowing immediately after installation. High flow rates such as bathtubs, utility sinks, hose
bibs, multi-headed showers, body sprayers, or anything
that is considered high flow for the first 72 hours should
be avoided. If you suspect a carbon blockage of the top
basket due to a high-flow situation within the first 72
hours of installation, turn off any running water for at
least 10 minutes. This will clear the blockage and you
can resume using water at low or normal flow rates.
Rev.G_2020-6
Enviro Water Products Pro High Flow Series Water Filter
Rev A
Page 2
© 2017 Enviro Water Solutions LLC
3060 Performance Circle, Suite 2. DeLand, FL 32724
www.envirowaterproducts.com
© Copyright 2017 Enviro Water Solutions LLC. All rights reserved.
All information contained herein is the property of Enviro Water Products. Enviro Water Products makes no
warranty of any kind with regard to this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Enviro Water Products shall not be liable for technical
or editorial errors or omissions contained herein or for incidental or consequential damages in connection
with the furnishing, performance, or use of this material. The information is provided “as is” without
warranty of any kind and is subject to change without notice. This document contains proprietary
information which is protected by copyright. No part of this document may be photocopied, reproduced, or
translated into another language without the prior written consent of Enviro Water Products. Enviro Water
Products is an Enviro Water Solutions LLC Company.
Enviro Water Products Pro High Flow Series
Salt-Free NaturSoft
®
System
Rev A
Page 2
© 2017 Enviro Water Solutions LLC
3060 Performance Circle, Suite 2. DeLand, FL 32724
www.envirowaterproducts.com
© Copyright 2017 Enviro Water Solutions LLC. All rights reserved.
All information contained herein is the property of Enviro Water Products. Enviro Water Products makes no
warranty of any kind with regard to this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Enviro Water Products shall not be liable for technical
or editorial errors or omissions contained herein or for incidental or consequential damages in connection
with the furnishing, performance, or use of this material. The information is provided “as is” without
warranty of any kind and is subject to change without notice. This document contains proprietary
information which is protected by copyright. No part of this document may be photocopied, reproduced, or
translated into another language without the prior written consent of Enviro Water Products. Enviro Water
Products is an Enviro Water Solutions LLC Company.
© 2019 Enviro Water Solutions LLC
3060 Performance Circle, Suite 2. DeLand, FL 32724
www.envirowaterproducts.com
Warranty
Enviro Wat er Products Limited Lifetime Warra nty
Enviro Water Products ("Enviro Water Products") warrants to the end user ("customer") that its tanks (13"
& smaller), valves, in/out heads, bypass's, fittings, NaturSoft
®
media and housings ("Covered Items") will
be free from defects in material and workmanship under normal use and service for the life of the system.
No warranty is made with respect to defects or damaged due to neglect, misuse, alterations, accident,
misapplication, physical damage, installation on water quality outside guidelines for system or damaged
caused by fire, acts of God, or freezing.**
Limitat ions a nd Re sponsibilit ies
Enviro Water Products obligation to
the customer under t
hese warranties shall be limited, at its option, to
replacement or repair of Covered Items by these warranties, labor is not covered. Prior to return or repair
of Covered Items, the customer must obtain a return goods authorization number from Enviro Water
Products and at Enviro Water Products option, return the Covered Items freight prepaid. Any Covered Item
repaired or replaced under these warranties will be returned prepaid standard freight to the original point
of shipment. Expedited freight options are available at customer expense.
No warranty is made with respect to d
efects or damaged due to neglect, misuse, alterations, accident,
misapplication, physical damage, or damaged caused by fire, acts of God, or freezing. These warranties
apply only to the original registered owner so long as the owner owns the home in which the unit was
originally installed. Customer must register their system with Enviro Water Products within 90 days of
purchase* in order to obtain a warranty. Warranty will discontinue after the unit is removed from the
location where it was originally installed. Warranty begins on the date of delivery of product to the
customer. Improper maintenance of system
(i.e. not replacing filters or media) on time will be considered
"neglect". Installation of any system on water conditions outside of or beyond the recommended specs of
any system voids any warranty.
Enviro Water Products gives this warranty to the customer in lieu of all other warranties, express or
implied, including without limitation any implied warranties of merchantability or fitness for a particular
purpose or treatment of certain water and hereby expressly disclaims all other such warranties. Enviro
Water Products liability hereunder shall not exceed the cost of the product. Und
er no circumstances will
Enviro Water Products be liable for any incidental or consequential damages or for any other loss, damage
or expense of any kind, including loss of use, arising in connection with the installation or use or inability to
use the Covered Items or any water treatment system the Covered Items are incorporated into. These
warranties are governed by the laws of the state of Florida and may change at any time without notice.
*Failure by California and Quebec residents to complete the product registration form does not diminish
th
eir warranty rights.
**For all orders placed on or after June 3rd, 2011.
Manufacturer’s Performance Gua ra ntee
The Enviro Water Products 1044 Premium Whole House Water Filter is guaranteed to perform for 750,000
gallons or (5) years whichever comes first. The Enviro Water Products 1344 Premium Whole House Water
Filter is guaranteed to perform for 1,250,000 gallons or (5) years whichever comes first. The authorized
dealers shall be responsible for the repair or replacement of defective media only, labor to replace the
media is the responsibility of the purchaser.
Enviro Limited Lifetime Warranty
Enviro Water ("Enviro") warrants to the end user ("customer") that its tanks (13" and smaller), valves,
in/out non-electric heads, bypass's, fittings and housings for POE systems ("Covered Items") will be free
from defects in material and workmanship under normal use and service for a limited lifetime of twelve
(12) years from the date of original purchase**.
Limitations and Responsibilities
Enviro's obligation to the customer under these warranties shall be limited, at Enviro's option, to replace-
ment or repair of Covered Items by these warranties, labor is not covered. These warranties do not cover
replacement filter cartridges, elements or lamps. Prior to return or repair of Covered Items, the customer
must obtain a return goods authorization number from Enviro by/at and at Enviros option, return the
Covered Items freight prepaid. Any Covered Item repaired or replaced under these warranties will be
returned prepaid standard freight to the original point of shipment. Expedited freight options are avail-
able at customer expense.
No warranty is made, and is explicitly excluded, with respect to defects or damages due to neglect,
misuse, alterations, accident, misapplication, physical damage, or damaged caused by fire, acts of God,
or freezing. These warranties apply only to the original registered owner so long as the owner owns/lives
in the home in which the unit was originally installed. Customer must register their system with Enviro
within 90 days of purchase* in order to obtain a warranty. Warranty will discontinue after the unit is
removed from the location where it was originally installed. Warranty begins on the date of delivery of
product to the customer. Improper maintenance of system (ie not replacing filters or media, for example)
on time will be considered "neglect" and explicitly excluded from the warranty. Installation of any system
on water conditions outside of or beyond the recommended specs of any system voids any warranty.
Enviro gives this warranty to the original owner/customer in lieu of all other warranties, express or
implied, including without limitation any implied warranties of merchantability or fitness for a particular
purpose or treatment of certain water and hereby expressly disclaims all other such warranties. THE
WARRANTIES ENVIRO GIVES IN THE ABOVE PARAGRAPHS ARE EXCLUSIVE, ENVIRO DISCLAIMS ALL
OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTY
OF WORKMANLIKE PERFORMANCE. Enviro's liability hereunder shall not exceed the cost of the product.
Under no circumstances will Enviro be liable for any incidental or consequential damages or for any other
loss, damage or expense of any kind, including loss of use, arising in connection with the installation or
use or inability to use the Covered Items or any water treatment system the Covered Items are incorpo-
rated into. These warranties are governed by the laws of the state of Florida and may change at any
time
without notice..
*Failure by California and Quebec residents to complete the product registration form does not diminish
their warranty rights.
**For all orders placed on or after June 3rd, 2011.
Copyright 2019
Rev.B_2019-3
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