TECHNICAL ASSISTANCE
For technical assistance, please email to
support@epomaker.com with your purchase order number and
a detailed description of your issue.
We normally respond to enquiries within 24 hours. If you
purchased your keyboard from a distributor or not from any
official store of Epomaker, please contact them directly for any
additional help.
COMMUNITY FORUMS
Join our community and learn together with
other keyboard enthusiasts.
https://discord.gg/2q3Z7C2
https://www.reddit.com/r/Epomaker/
WARRANTY
EPOMAKER's Warranty covers any factory defects that might
affect the proper functionality of your purchase. It doesn't
cover any damage that may occur from normal wear and tear.
If your product is defective we will send you a replacement
unit. Replacement units might require you to send the
defective unit back to Epomaker.
We provide a 1 year warranty for our products when bought
from our website (EPOMAKER.com). Your item will not be
covered by your 1 year warranty if the inspection shows any
sign of modification or changes unsupported by the original
product, these include: Changing internal components,
Assembling and reassembling the product, Replacing
Batteries, etc.
We will ONLY cover the item if it is bought from our official
stores. You do not have a warranty with us if you bought the
item from another reseller or likewise. Please contact the store
that you bought your product from to resolve issues.
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