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Helpful Tips
Epson
®
TM-S9000 Multifunction Teller Device
The most feature-rich teller device in its class.
continuously: Close the paper door.
times: Mechanism position error; power cycle the unit.
time: Maintenance error; request scanner replacement.
times: Clear the paper jam and power cycle.
times: Double feed error; re-insert jammed checks.
times: IJ mechanism error; request scanner replacement.
times: Double feed detector noise error, request scanner replacement.
Self-Test Page on Roll Paper
While pressing the feed button, turn the printer ON to
While pressing the cleaning button, turn the printer ON to print. You will need multiple
test page. If you receive a call for endorsement/check validation issue, have the user print
a self
-test page on a cut sheet to ensure that the inkjet printer is functioning properly.
If the printout on the cut sheet has broken
lines, advise the user to run the ink
cleaning process. Press the
ink cleaning button for 3 seconds to
Pull the levers on each of the 3 doors and open. Carefully remove the jammed paper. Close all covers to
recover from the error condition.
For best results, recommended once a week or every 2,000
passes. At a minimum, clean every
6 months or
every 100,000 passes. To clean the lens, open the cover and wipe the glass area
Clean the lens if user is reporting a black vertical line on the scanned
Before Contacting Customer
Capture the following information: Scanner location and serial
number; Problem description; LED pattern;
performed; Conclusion.
EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Copyright 2018 Epson America, Inc.
Website: https://epson.com/support/sl/s
Phone: 562-276-1314 (M-F 6 a.m.-8 p.m. PT, Sat. 7 a.m.-4 p.m. PT)
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