Erie water treatment IQsoft User Manual (English)

cwilliamsAug 17, 2025

Why is my Erie water treatment Water Dispenser providing hard water?

S
Scott GrayAug 17, 2025
Your Erie water treatment Water Dispenser might be providing hard water due to several reasons: the bypass could be open or defective (close or replace it), the appliance might be in regeneration (wait until it finishes or manually advance it), there might be no salt in the brine cabinet (add salt and initiate regeneration manually), salt bridging could be present (break salt bridge(s) and initiate regeneration manually), there could be a change in raw water hardness (measure the hardness of the incoming untreated water and adjust programming), decreasing exchange capacity of resin (clean or replace resin bed), leak at riser tube (verify that riser tube is seated correctly and is not cracked).

Water Pressure	20 - 125 psi
Water Temperature	40 - 100 °F
Operating Pressure	20 - 125 psi
Operating Temperature	40 - 100 °F
Dimensions	Varies by model
Weight	Varies by model
Compatibility	Standard plumbing connections

Water Pressure

20 - 125 psi

Water Temperature

40 - 100 °F

Operating Pressure

20 - 125 psi

Operating Temperature

40 - 100 °F

Dimensions

Varies by model

Weight

Varies by model

Compatibility

Standard plumbing connections

Summary

OPERATING CONDITIONS & REQUIREMENTS

Operating Pressure Specifications

Defines the acceptable minimum and maximum operating pressure ranges for the water softener.

Operating Temperature Limits

Specifies the environmental temperature range within which the appliance should be operated.

Electrical Connection Requirements

Details the necessary electrical supply specifications and connection guidelines for the appliance.

INSTALLATION

Brine Cabinet Preparation

Instructions for preparing the brine cabinet, including removing covers for easier access.

Drain Installation Guidelines

Procedures and recommendations for correctly installing the drain system, including backflow prevention.

Inlet and Outlet Connections

Guidance on connecting the appliance inlet and outlet to the water distribution system, recommending flexible hoses.

Installation with Factory Bypass

Steps for installing the appliance using the included factory bypass system for isolation.

Installation with 3-Valve Bypass System

Instructions for connecting the appliance with a separate 3-valve bypass system for maintenance flexibility.

COMMISSIONING

Electrical Connection and Power-Up

Steps for connecting the power supply and plugging in the transformer for initial operation.

Pressurizing the Appliance

Procedure for safely introducing water pressure to the appliance and purging air.

Brine Cabinet Filling

Instructions for adding water conditioner salt to the brine cabinet for regeneration.

Electronic Control Panel Setup

Guidance on programming the electronic controller for initial operation.

Residual Hardness Adjustment

How to adjust the appliance settings to achieve the desired residual water hardness.

Performing Manual Regeneration

Steps to manually initiate a regeneration cycle to test or start the process.

ELECTRONIC CONTROL PANEL

Service Mode Display Overview

Explains the information displayed on the control panel when in service mode.

Power-Up and Failure Handling

Details what is shown on power-up and how the system handles power failures or timer failures.

Maintenance Reminder and Regeneration Status

Describes the display messages for maintenance reminders and the status of regeneration cycles.

Flow Meter Verification Procedure

How to check the correct functioning of the water meter via the service display.

Manual Regeneration Initiation Guide

Instructions on how to manually start an immediate or delayed regeneration cycle.

ELECTRONIC CONTROL PANEL - SETTINGS AND FEATURES

Salt Level Alarm Functionality

Details the salt level alarm, its indicators, and how to reset it after refilling the brine cabinet.

Basic Settings Programming

Guide to setting language, time, hardness units, buzzer, and exiting programming mode.

Holiday Mode Activation

Instructions for enabling holiday mode to prevent automatic regeneration during absence.

ELECTRONIC CONTROL PANEL - CONTINUED SETTINGS

Alarm Interval and Reserve Capacity Settings

Configuration for salt level alarm intervals and setting the reserve capacity for regeneration.

Auxiliary Contact Functions

Assignment of functions to auxiliary contacts, such as regeneration or salt alarm.

DIAGNOSTICS MODE

Accessing and Exiting Diagnostics Mode

Procedure for entering and leaving the diagnostic mode for system analysis.

Available Diagnostic Parameters

List and explanation of parameters that can be consulted in diagnostics mode.

MAINTENANCE

Recommended Professional Maintenance

Advice on having the appliance serviced regularly by a competent technician for optimal efficiency.

Routine User Checks

Basic checks the user should perform regularly to ensure correct functioning.

Appliance Bypassing Procedures

Instructions on how to place the appliance in bypass or maintenance mode for different systems.

Water Conditioner Salt Management

Guidance on maintaining the correct salt level in the brine cabinet and addressing salt bridging.

Cleaning and Resin Maintenance

Recommendations for cleaning the appliance exterior and using resin cleaners.

MAINTENANCE - SANITIZING

Sanitizing the Appliance

Information on the appliance's self-rinsing feature and manual regeneration after power loss.

HYDRAULIC FLOW DIAGRAMS

Service and Refill Flow Diagrams

Illustrations showing water flow during service and refill cycles.

Brine Preparation and Draw/Rinse Flow Diagrams

Diagrams illustrating water movement during brine preparation and draw/slow rinse cycles.

Fast Rinse Flow Diagram

Diagram showing the water flow path during the fast rinse cycle.

TROUBLESHOOTING

Hard Water and Residual Hardness Issues

Troubleshooting steps for untreated hard water and high residual hardness in treated water.

Regeneration and Salt Usage Problems

Solutions for appliance regeneration failures and excessive salt consumption.

Brine Cabinet and Water Taste Issues

Addressing excessive water in the brine cabinet and salt taste in treated water.

Pressure Loss and Drain Line Issues

Resolving water pressure loss and continuous drain flow from the control valve.

Brine Overflow and Refill Problems

Troubleshooting continuous brine overflow and control valve refill issues.

Loss of Resin

Steps to diagnose and resolve the issue of loss of resin in the tank.

TROUBLESHOOTING - BRINE DRAW

Improper Brine Draw Issues

Diagnosing and resolving problems related to improper brine draw, including pressure and line restrictions.

Erie water treatment IQsoft User Manual

Table of Contents

Questions and Answers:

Erie water treatment IQsoft Specifications