32
Whenever there is a problem with the appliance, check if you can solve
it following the tables below. If the problem persists, please contact the
customer service.
4 MAINTENANCE
4.2 Trouble Shooting
Description
Possible cause
Solution
Close the door properly and
restart.
Check the laundry.
Door is not closed properly.
Clothes are stuck.
Safety protection
is activated.
Disconnect the power and
restart.
Water leakage
Connections are
not tight enough.
Check and fasten the water
inlet pipe.
Check and clean the outlet
hose.
Clean and wipe the
detergent dispenser dry.
Abnormal noise
Check if the fixing bolts
have been removed.
Make sure the appliance is
installed on a solid and level
floor.
Indicator or display
does not work
PC board or harness have
connection problems.
Switch off the power and
check if the mains plug is
connected properly.
Appliance does
not start
Detergent residues
in the detergent
dispenser
Detergent is damp
and/or clotted.
Door can´t be
opened
Fixing bolts still in place.
Floor is not solid or level.
Error Codes
Description
Reason
Solution
Check if the water pressure is
too low
Straighten the water pipe
Check if the inlet valve filter is blocked
Check if the drain hose is blocked
Water injecting
problem while
washing
Overtime water draining
Please try again first, call up
service line if there are still troubles
Others
Water overflow
Restart the washer
Restart after the door is closed.
Check if the clothes is stuck
Door is not closed properly
Off
Off
Flash
Flash
Off
Off
Off
Off
Off
Flash
Off
Off
Off
Off
Off
Flash
Off
Off
Prewash
Extra Rinse
No Spin
Pause/Start
Flash
Off
Off
Off
Off
Off
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