Espressione Concierge Elite - Troubleshooting Common Issues

19
F. Troubleshoo ng Guide
PROBLEM
CAUSE
SOLUTION
The appliance does not work.
The appliance is not connected to
the electrical outlet.
- Plug in the power cord and press
the Power ON/OFF Bu on.
- Check the cable and the Plug
No or delayed response in several
trials of pressing on func on key on
the panel.
- Appliance is under an
electromagne c interference
- The Control Panel could be dusty
or dirty
- Unplug the appliance. Restart a er
few minutes.
- Carefully clean the Control Panel
with the cloth provided.
The co ee is not hot enough.
- The cups have not been preheated.
- The brewing unit is too cold.
- Rinse the appliance at least 3 mes
before making the co ee.
- Preheat your co
ee cups
The co ee does not come out from
the Adjustable Co ee Spout.
It is likely the Empty System
Fun on was used.
Press the hot water bu
on
un water comes out from the
Steam Nozzle.
The rst cup of co e is not strong
enough or of poor quality.
The rst use of the grinder did not
produce enough co e powder into
the brewing unit.
Remove the co ee and repeat the
process. Subsequent co ees will be
of excellent quality.
The co ee has no crema.
It is likely the co ee beans are not
fresh.
Remove the coffee beans and
replace with fresh co e beans. We
recommend our Espressione Whole
Bean Co
e #ESP500
The Touch Control Bu ons are not
responding.
This is o en caused by not pressing
the Touch Control Bu on correctly.
Press the lower bo om part of the
icon of the Touch Control Bu on
from the front direc
on of the
appliance.
The appliance takes too long me to
warm up.
It is likely that excessive scale has
built up inside the machine.
Descale the appliance using the
descaling powder included in the
machine. More can be purchased
from www.electra-
com
The Water Tank has been removed
or the water level is low, yet the
ashing alert does not appear.
The Water Tank connector is wet.
Carefully and completely dry the
area around the Water Tank
connector.
Internal drip tray is lled with water.
The co ee powder is too ne which
causes blockage, prohib ng the
water to con
nue.
Adjust the co ee neness to a larger
dot during grinder opera on. NEVER
adjust the grinder when not in
opera on.