For other problems or if the above solutions do not resolve the problem, contact customer service.
PROBLEM
POSSIBLE
CAUSE
POSSIBLE
SOLUTION
The machine does not
turn on.
• Machine not plugged in, or no
electricity.
• ON/OFF switch in OFF
position.
• Verify correct insertion of plug into
outlet.
• Turn machine on by placing
ON/OFF switch in ON position.
The capsule insertion
compartment opening lever
does not reach closure
position.
• Used capsule drawer full.
• Capsule inserted wrong.
• Empty used capsule drawer.
• Open the capsule insertion lever
and insert the capsule correctly.
Pump very noisy. • No water in water tank. • Fill with clean drinking water
and repeat the hydraulic circuit
charging process.
The machine does not
dispense coffee.
• Capsule not inserted.
• Capsule inserted is not an Essse
Sistema Espresso capsule.
• Operating temperature not yet
reached.
• The capsule compartment lever
is open.
• No water in water tank.
• Insert Essse Sistema Espresso
capsule.
• Wait until correct operating
temperature is reached.
• Close the capsule insertion lever.
• Fill with clean drinking water
and repeat the hydraulic circuit
charging process.
The coffee is not hot
enough.
• The cups are too cold. • Preheat the cups by dispensing hot
water or use plastic cups.
Button 1 blinks amber. • It’s necessary to descale the
machine.
• Perform the descaling operation
on the coffee machine.
Buttons 2/3 blink blue. • The machine is broken and
needs repair.
• Contact service center.
See technical data plate on the bottom of the machine.
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