3.In order to confirm whether the product is working, first test
your computer port by plugging in a USB device, such as a mouse
or keyboard. If this is confirmed working, plug these USB devices
into the product, and plug this product to your computer. If there
any issues, please contact our after sale service service@my-
euasoo.com to replace the wire.
4.Another possibility for no video output is the wires used to
connect the displays. It is recommended to use HDMI 2.0 and
DisplayPort 1.4. Please check to see whether your laptop has
recognized the external display or not. If not, you will need to
change a HDMI/DP cable.
5.Please note that uni-directional cables couldn’t connect with
the opposite polarity. For example, DP to HDMI cable only work
with DisplayPort as the output and HDMI as the input, HDMI to
DP cable only work with HDMI as the output and DisplayPort as
the input.
6.Your monitor may not choose the right video signal
automatically, please choose HDMI/DP as needed by setting your
monitor.
7.Please confirm the maximum resolution supported by the
monitor first. If the external display is recognized, please reduce
monitor resolution to solve this issue. Please find the Display
setting or Intel Graphics Control Panel, operate resolution and
refresh rate as needed.
Q: It couldn’t charge my computer
A: 1. First confirm whether the C port of the computer supports
charging. If it does not, it can’t charge your laptop through the
docking station; if it supports C port charging, but the charger
equipped with the computer is not a type-c port, you can charge
your laptop directly with the laptop's charger while using docking,
it will be more stabler and faster for charging your laptop.
2. To charge your computer, you need connect your computer to
HOST2, and connect the power adapter of your computer to
POWER port.
3. Please plug your computer charger directly to the port that you
connect the docking station to your computer to ensure whether
your computer is compatible to charge. If not, please email our
. 17.
1. You must connect the provided 12V3A DC power supply when
you connect your laptop to HOST 2 port.
2. If you don't connect the laptop's power adapter to the POWER
port, you will not be able to charge your laptop through the
docking station.
3. For video output, USB-C source devices must support video
output(DisplayPort Alt Mode).
4. It does not support the use of USB-A to USB-C or USB-A to
HDMI, or other transfer method.
5. When using the external display function, the laptop screen and
external display screens will appear flickering for about 1-3 seconds.
6. When you connect 4 monitor at the same time with your laptop,
Windows can select multiple HDMIs for sound output, because the
configuration of each computer is different, in order to achieve the
ideal display effect, it is recommended to use only two external
displays at the same time. For Macbook, When using HDMI+VGA at
the same time, the sound output can only be through the computer
or headphones.
7. Suggest users don’t connect the docking while the laptop is
turning on. When the docking is not used for a long time,
disconnect from the laptop.
8. Please update macOS of your MacBook to the latest system for
better compatibility.
9. To achieve 4K x 2K@60Hz video display, your computer must
support DisplayPort (DP) v1.4 (HBR3).
10. We advise you use HDMI 2.0 for optimum performance.
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