after-sale service service@myeuasoo.com to get a solution.
Q: Couldn’t connect the internet
A:
1.Please make sure you have a functional ethernet cable to use
with the product. You can ensure if a connection is detected
through the wire by observing the flashing light indicators on the
ethernet jack of both the router and the product. If the yellow
light flashing anomalously, the port of our product would be
defective, please email our after-sale service service@my-
euasoo.com to get a replacement.
2.Generally speaking, if there are lights on the ethernet jack of the
product, but there is no internet, there might be more issues with
your home network (such as IP conflicts/setting, drivers, or
hardware issue).Please make sure have a working internet
connection by attempting to use other devices, such as your
cellphone, to connect to the internet. Usually, a quick restart of
your modem and router is detecting a connection to the device,
but there is no internet access.
3.For IP conflicts, please follow the guide below to create a new
location of IP address.
4.Please turn off wifi when you use a wired network.
5.If your Macbook is the first time to use the ethernet port,
Macbook needs to be set up as follows: Click "System Preferences"
- "Network", click "+" and selecting USB 10/100/1000 LAN to
create an application (click on the app to show USB 10/100/1000
lan green, connected successfully. Macbook accessed through
wired internet at this time.
. 18 .
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