Troubleshooting
1. Light doesn't glow at all / Some light do not glow.
• If only the first string glows while the power adapter is plugged in, unplug the power adapter
and plug it in again.
• If some lights don't glow, disconnect all components, then reconnect all components and plug
the power adapter in again.
• If any of the selected light effect are not fully displayed, contact eufy support team for further
analysis or product replacement.
2. Cannot connect to Wi-Fi.
• The 5GHz network is not supported. Please set the router to 2.4GHz and then reset it.
• Do not skip the Wi-Fi connection steps in the app.
• Make sure you have entered the correct Wi-Fi name and password.
• Connect the hotspot of your phone to the product.
3. Adhesive stickers don't stick.
• Clean the surface with a cloth and make sure there is no residue.
• Remove the original sticker and replace it with the replacement stickers.
• Make sure to press against the surface for at least 5 seconds when installing the light.
• Use a cable clip and screws for reinforcement.
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