22
Troubleshooting
Make sure robot is o and charging plug is unplugged.
Scenarios
The robot vacuum cannot be recharged
The robot vacuum cannot return for
charging
Cleaning process has not been
completed, but the robot vacuum
returns for charging
The robot vacuum is not in contact
with the charging contacts.
The self-emptying base is placed
improperly.
The robot vacuum is entangled/stuck
by objects (such as cords) on the floor.
The side brush/main brush is
stuck so that the robot vacuum
cannot move normally.
The robot vacuum is stuck by
obstacles.
The battery level of the robot vacuum
is running low.
Scheduled Appointment has been
cancelled.
The robot vacuum is in Do Not Disturb
Mode.
Place the robot vacuum 1m in front of the self-
emptying base and press the recharging button.
Place the self-emptying base on a level surface
that is free of obstacles.
Please put away the scattered cords and objects
on the floor.
Remove the objects that caused the main/side
brush to be stuck and place the robot flat on the
floor and restart.
Remove the obstacles and proceed with cleaning,
or set No-go zones in App.
Let the robot vacuum return for charging.
Reset Scheduled Cleaning in the App.
Turn off "Do Not Disturb Mode" or adjust the "Do
Not Disturb".
Possible Causes Solutions
The robot vacuum is trapped
Fail to clean as scheduled
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