EVERI Enrollment Kiosk - User Manual

Loyalty Enrollment Kiosk
Quick Reference
© 2021 Everi Holdings Inc. or its affiliates (“EVERI”)
This is proprietary and confidential material of EVERI. No part of this material may be disclosed in any manner to another party without the prior written consent of
EVERI.
Enrollment Kiosk: Basic Maintenance
This Quick Reference (QR) guide explains recommended basic maintenance for your Enrollment kiosks.
Best Practices
It is recommended to run the card printer through a full cleaning cycle with each ribbon change (after approx. 1,000
prints). Additionally, preventative maintenance should be conducted on all the above kiosk components at least once
a month and as needed based on kiosk usage. Daily checks to confirm cables are securely connected and the unit is
free from dust/spills are highly recommended. Any items should be addressed on the spot if needed rather than
waiting for the maintenance period to ensure kiosk functionality.
IMPORTANT
When completing maintenance, please note that any time the cabinet door of the kiosk is opened, we recommend
unplugging the USB for the touchscreen monitor and then plugging it back in before closing the cabinet door. This will
keep the monitor from building up static and losing calibration.
Handling the Enrollment program
1. Before performing any physical maintenance, the program must be closed to prevent false alerts from being
sent to email groups
2. Open the cabinet
3. Retrieve keyboard and press ESC – exit out of the Enrollment program with the red ‘X’ in the top right-hand
corner
4. Perform necessary maintenance
a. If cleaning a card jam from the embosser, power down the device for safety when clearing and to
allow the embosser to run its checks and balances when rebooting.
5. Restart the Enrollment program via the Desktop icon or reboot the kiosk when finished
6. Place keyboard back inside. Securely close and lock the cabinet.
Printer Maintenance - Monthly
1. Open the cabinet, retrieve the keyboard, and close the Enrollment program.
2. Remove Ribbon
a. Power off the printer and open the printer cover.
b. Remove the ribbon.
c. Close printer cover.

Summary

Enrollment Kiosk Basic Maintenance Overview

Handling the Enrollment Program

Process for safely handling the enrollment program before performing physical maintenance on the kiosk.

Monthly Printer Maintenance

Monthly procedures for maintaining the kiosk's card printer, including cleaning and ribbon replacement.

eSeek M500 Drivers License Scanner Maintenance

Scanner Cleaning Procedure

Steps for cleaning the eSeek M500 scanner using a cleaning card and compressed air.

Scanner Calibration Procedure

Procedure for calibrating the eSeek M500 scanner using a calibration card and performing test enrollments.

Internal Mirror Cleaning

How to clean the internal mirror of the eSeek M500 scanner using an air divider and compressed air.

Printer Head and Sensor Cleaning

Thermal Print Head and Sensor Cleaning

Cleaning the thermal print head and 3 path sensors using an alcohol swab.

Touchscreen Calibration and Linearization

Touchscreen Calibration Process

Steps for performing touchscreen calibration using on-screen prompts and testing.

Touchscreen Linearization Process

Procedure for touchscreen linearization if calibration fails, involving control panel settings.

Overview

1. Function Description
2. Important Technical Specifications (Inferred)
3. Usage Features
4. Maintenance Features

This document, titled "Loyalty Enrollment Kiosk Quick Reference," serves as a guide for basic maintenance of an Enrollment Kiosk. It outlines best practices, important considerations during maintenance, steps for handling the enrollment program, and detailed procedures for maintaining various components of the kiosk, including the printer, eSeek M500 Driver's License Scanner, printer head and sensors, and touchscreen.

Function Description:

The Enrollment Kiosk is a device designed for loyalty program enrollment, likely involving the printing of loyalty cards and scanning of identification documents. It integrates a card printer, a driver's license scanner, a touchscreen interface, and an internal computer system to facilitate these operations. The kiosk's primary function is to enable users to enroll in loyalty programs, which typically involves data input via a touchscreen, scanning of identification for verification, and the issuance of a physical loyalty card.

Important Technical Specifications (Inferred):

• Card Printer: Capable of printing loyalty cards, with a ribbon change cycle of approximately 1,000 prints. Requires specific cleaning cards (Short Cleaning Card, Long 'T-Shaped' Cleaning Card) for maintenance. Features include "Ribbon Set" and "Eject" buttons for menu navigation and cleaning cycle initiation. It has card picking rollers and rear rollers that require regular cleaning.
• eSeek M500 Driver's License Scanner: A dedicated scanner for identification documents, specifically driver's licenses. It uses a cleaning card (eSeek M500 Cleaning Card) for maintenance and a calibration card for ensuring accurate image capture. The scanner has an internal mirror system that can be cleaned with canned air and an "Air Divider" tool.
• Touchscreen Monitor: An interactive display that requires calibration and linearization to maintain accuracy. It can lose calibration if the USB is unplugged while the cabinet door is open.
• Internal Computer System: Runs the "Enrollment program" and has a desktop icon for restarting the program. Requires a keyboard for maintenance tasks.
• Cabinet: Features a lockable door, providing secure access to internal components.

Usage Features:

• Enrollment Program: The core software application for loyalty enrollment. It must be closed before physical maintenance to prevent false alerts.
• Card Printing: The kiosk can print loyalty cards, likely personalized with user information.
• ID Scanning: The eSeek M500 scanner allows for the capture of identification document images, crucial for verification processes.
• Touchscreen Interface: Provides an intuitive way for users to interact with the kiosk and for technicians to perform calibration.
• Keyboard Access: A physical keyboard is stored within the cabinet and is used for navigating menus, exiting programs, and other maintenance-related inputs.

Maintenance Features:

The document emphasizes a comprehensive maintenance regimen to ensure optimal kiosk functionality.

• Preventative Maintenance: Recommended monthly, with daily checks for secure cable connections and cleanliness.
• Card Printer Maintenance:
  • Ribbon Change: Recommended after approximately 1,000 prints, combined with a full cleaning cycle.
  • Cleaning Cycles: Involves using a Short Cleaning Card and a Long 'T-Shaped' Cleaning Card. The process includes navigating the printer's menu (User Mode, Diagnostics, Clean Mode) using the "Ribbon Set" and "Eject" buttons.
  • Roller Cleaning: Specific procedures for cleaning card picking rollers (using the Long Cleaning Card and silver knobs) and rear rollers (using the Long Cleaning Card and blue gear).
  • Ribbon Replacement: Detailed steps for powering off the printer, removing the old ribbon, and installing a new one, ensuring proper tension.
• eSeek M500 Driver's License Scanner Maintenance:
  • Cleaning: Utilizes an eSeek M500 Cleaning Card, inserted with the tab up, to run cleaning cycles.
  • Calibration: Involves inserting a Calibration Card with the arrow facing outward. A test enroll/reprint is recommended to confirm image quality.
  • Internal Mirror Cleaning: A specialized procedure requiring an "Air Divider" tool and canned air to clean internal mirrors, addressing dirty or streaky images.
• Printer Head and Sensor Cleaning:
  • Alcohol Swab Cleaning: Involves gently pressing an alcohol swab against the thermal print head and 3 path sensors, focusing on the area below two marked lines. Caution is advised not to touch the thermal print heads with bare hands.
• Touchscreen Calibration/Linearization:
  • Calibration: A 3-target process followed by a test to confirm accuracy.
  • Linearization: A 25-target process, only performed if calibration is not working correctly, accessed via the Control Panel icon. This is followed by a 16-target test mode.
• Program Handling: The "Enrollment program" must be closed (by pressing ESC and clicking the red 'X') before any physical maintenance and restarted afterward.
• Safety Protocols: Powering down the embosser for safety when clearing card jams and to allow it to run self-checks upon reboot.
• Supply Ordering: Cleaning supplies can be ordered directly from Everi's Parts Department via email.
• Support: Contact information for Loyalty Kiosk Support (email, 24-hour phone line, website) is provided for assistance.

EVERI Enrollment Kiosk Specifications

General

Brand	EVERI
Model	Enrollment Kiosk
Category	Digital Signage
Language	English