Loyalty Enrollment Kiosk
Quick Reference
© 2021 Everi Holdings Inc. or its affiliates (“EVERI”)
This is proprietary and confidential material of EVERI. No part of this material may be disclosed in any manner to another party without the prior written consent of
EVERI.
Enrollment Kiosk: Basic Maintenance
This Quick Reference (QR) guide explains recommended basic maintenance for your Enrollment kiosks.
Best Practices
It is recommended to run the card printer through a full cleaning cycle with each ribbon change (after approx. 1,000
prints). Additionally, preventative maintenance should be conducted on all the above kiosk components at least once
a month and as needed based on kiosk usage. Daily checks to confirm cables are securely connected and the unit is
free from dust/spills are highly recommended. Any items should be addressed on the spot if needed rather than
waiting for the maintenance period to ensure kiosk functionality.
IMPORTANT
When completing maintenance, please note that any time the cabinet door of the kiosk is opened, we recommend
unplugging the USB for the touchscreen monitor and then plugging it back in before closing the cabinet door. This will
keep the monitor from building up static and losing calibration.
Handling the Enrollment program
1. Before performing any physical maintenance, the program must be closed to prevent false alerts from being
sent to email groups
2. Open the cabinet
3. Retrieve keyboard and press ESC – exit out of the Enrollment program with the red ‘X’ in the top right-hand
corner
4. Perform necessary maintenance
a. If cleaning a card jam from the embosser, power down the device for safety when clearing and to
allow the embosser to run its checks and balances when rebooting.
5. Restart the Enrollment program via the Desktop icon or reboot the kiosk when finished
6. Place keyboard back inside. Securely close and lock the cabinet.
Printer Maintenance - Monthly
1. Open the cabinet, retrieve the keyboard, and close the Enrollment program.
2. Remove Ribbon
a. Power off the printer and open the printer cover.
b. Remove the ribbon.
c. Close printer cover.
To Next Page
Need help?
General
