16 Troubleshooting
AirKey is a high-quality, comprehensively tested, electronic access control system. However,
should you encounter an error or problems, this section will provide support to rectify the
fault.
16.1 No communication possible within the system
Proceed as follows if you are unable to register the smartphone or cannot update locking
components:
> Make sure you have an Internet connection available on the smartphone (WLAN or
mobile data) and (if applicable) activate it.
> Check if port 443 is disabled in your IT infrastructure. This port is required for the
communication within the access control system. Refer to the System requirements
section.
16.2 Locking component has trouble identifying or is unable
to detect media
Proceed as follows if it is harder than normal or impossible to identify certain media at
locking components:
> Make sure the medium does not move on the reader unit during identification and
wait until the locking component indicates green. (A blue light merely indicates
communication between smartphone and locking component.)
> If the locking component does not react correctly, make sure the medium is posi-
tioned correctly. For instance, the combi key must be held against the locking
component with the side featuring the RFID icon.
> If this is also unsuccessful, wait 50 seconds without identifying yourself at the reader
unit to allow the locking component to recalibrate the electrical field. You can also
manually recalibrate the field by holding a metal object to the reader unit.
16.3 Media no longer identified
Proceed as follows if a certain medium is no longer detected at the locking component:
> If this concerns a smartphone, ensure NFC or Bluetooth functionality has been
activated If applicable, restart the NFC or Bluetooth connection and make sure the
smartphone is positioned on the reader correctly. Please note that there may be
differences here, depending on the smartphone type.
> If the reader unit on the locking component or coding station no longer reacts to the
medium, hold the medium to the reader unit of a locking component or coding station
for a duration of 10 seconds. This then triggers a media self-repair process. You can
identify that the process has been completed when the locking component or coding
station once again outputs the usual signals.
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