How to fix flame effect that will not start on my EWT OPTIMYST ENGDL20?
If the flame effect on your EWT Indoor Fireplace isn't starting, first, make sure the unit is properly plugged into the wall socket. Then, check that the water tank is full and that there is water in the sump. Also, verify that the low voltage connector is correctly inserted. Finally, ensure the transducer unit is correctly positioned in the sump's molded recess.
Why does my EWT OPTIMYST ENGDL20 Indoor Fireplace have too much smoke in the flame effect?
If the flame effect of your EWT Indoor Fireplace produces too much smoke, the flame effect setting might be too high. Try turning the flame effect control knob clockwise about a quarter of a turn at a time, and then allow the flame generator some time to adjust to the new setting.
How to increase the flame effect on my EWT OPTIMYST ENGDL20?
If the flame effect on your EWT Indoor Fireplace is too low, it could be due to several reasons. First, check if the flame effect control knob is set too low and increase the level by turning the control knob counter-clockwise slowly. Additionally, the metal disc in the transducer might be dirty, so clean it with the soft brush provided. Finally, ensure the wire from the transducer unit isn't sitting over the metal disc; direct the wire to the back of the sump, making sure it sits into the side slot exiting the sump.
What to do if my EWT OPTIMYST ENGDL20 smells unpleasant?
If your EWT Indoor Fireplace smells unpleasant when in use, it might be due to dirty or stale water. Clean the unit as described under maintenance. Also, ensure you are using only filtered tap water, as unfiltered tap water can also cause this issue.
Why are the lamps, flames, and smoke not working on my EWT Indoor Fireplace?
If the main lamps aren't working and there are no flames or smoke in your EWT Indoor Fireplace, it is possible that there is no water in the water tank. Refill the water tank according to the maintenance instructions. Also, make sure the unit is properly connected to the wall socket and that the power switch is in the 'ON' position.
How to adjust the thermostat for desired room temperature by turning the control knob.
Describes the overheat protection feature and the procedure to reset it.
Instructions on how to identify and replace faulty lamps when smoke appears grey or colourless.
Step-by-step guide to refill the water tank with decalcified water for flame effect operation.
Procedures for cleaning the water tank, sump, nozzle, and air filter every two weeks.
Contact details for the German service center, including phone and email.
Contact details for the UK service center, including phone and address.
Contact details for the French service center, including address and website.
Contact details for the Netherlands service center, including address and email.
General| Brand | EWT |
|---|---|
| Model | OPTIMYST ENGDL20 |
| Category | Indoor Fireplace |
| Language | English |
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