Exodus Audio
Owner’s Guide 8
Exodus Audio
Owner’s Guide 8
Copyright 2007 Exodus Audio. All Rights Reserved.
Speaker Defects occur even in the most expensive of speakers from the most respected
companies. Contact DIYCable immediately if you suspect you have received a defective
product. Products that have obvious defects will be replaced at our cost or we will
arrange for a credit based upon the customer’s preference.
There are times when a customer may suspect a defect that is not obvious. Unless there
is an obvious defect (broken part, missing components etc.) we reserve the right to
inspect and test the transducer to confirm that it is in fact defective. Often, a mounting
problem, or a system problem can appear like a defective transducer (clipping, popping or
rubbing caused by obstruction hitting the cone or suspension components). If there is
some doubt concerning the integrity of the product, we encourage the consumer to work
with our technical support to troubleshoot the problem, avoiding costly shipping and
replacement of parts that may not be defective.
Customers are ultimately
responsible
for troubleshooting the problem. Our technical support will do the best
they can to help but we are at a decided disadvantage by being at a remote location.
Email and phone calls are not as effective as having the product in your hands to test. In
the end, the customer is
SOLELY
responsible for system problems related to the use of
the transducer or any damage caused to the system.
Parts returned will be tested for rub/buzz and T/S parameters to verify the integrity of the
transducer. If the transducer is determined to be non-defective, the product will be
treated as a returned new part with the same conditions outlined above in the Subwoofer
Returns section, including restocking fees for cosmetic damage, non-payment of shipping
charges and requirements for all original packaging.
All returned products require at least 14 working days for processing!
DAMAGED MERCHANDISE RETURNS
Contact DIYCable within 5 days of receipt. Carriers will not permit claims after 5 days.
We will file a Damage Inspection Claim which results in a carrier follow-up to inspect
your package. Retain all boxes, labels, and packing materials until the claim ha s been
approved. We will proceed with a replacement shipment once the carrier notifies us of
claim approval. Note: Truck freight shipment damage must be reported directly to
freight carrier.
All Returns should be shipped pre-paid to:
DIYCable
175 South Bay View Ave. Unit 23
Port Angeles, WA 98362
360-452-9373
To Previous Page
Loading...