Facebook Portal Go User Manual

Portal Go Reviewer’s Guide
This document will serve as a guide to walk through the setup of your Portal Go device.
Product Overview
Portal Go
Portal Go brings the best of Portal smart video calling to a new form factor, combined with a
10-inch screen, 12MP camera with an ultrawide field of view for more immersive video calls, and
the most requested hardware feature – portability. Portal Go is designed to let conversations
move from room to room, with its integrated handle, grab-and-go charging dock, and
long-lasting battery to maximize portability. It is built to move: now, you can start a conversation
in one room and finish the conversation in another. And when you are not on a call, Portal Go
can also be a portable speaker with room-filling sound for listening to your favorite music
throughout your home, and its elegant design blends naturally into your home.
Quick Specs
● Price: $199 USD
● Display: 10.1-inch HD display, 1280 x 800
● Weight: 3 lbs
In the Box
Your reviewer package includes:
● 1 Portal Go device
● 1 Charging dock
Getting Started
Setting Up Your Portal Go: To set up your device, plug it in, turn it on, and follow the
on-screen set-up instructions to connect to Wi-Fi and your Facebook or WhatsApp account. It’s
that easy! Be sure to place and keep your device on the charging dock first (you will need a
sufficient charge to complete the setup process).
You’ll need to use your phone or computer to verify your Facebook or WhatsApp account using
the steps on the screen. If you don't already have a Facebook account, sign up at
Facebook.com or download the WhatsApp mobile app on your iOS or Android device to create
a WhatsApp account.
Messenger and WhatsApp: Using Portal requires a Facebook or WhatsApp account (Note:
You can also sign in with a Workplace account if your company has a subscription).

Facebook Portal Go Specifications

General

Battery Life Video Calls	Up to 5 hours
Camera	12MP
Ports	USB-C
Voice Assistant	Alexa built-in
Display Resolution	1280 x 800 pixels
Wireless	802.11a/b/g/n/ac dual band (2.4GHz and 5GHz) Wi-Fi
Smart Features	Smart Camera, Smart Sound

Summary

Portal Go Product Overview

Portal Go Device Description

Portal Go offers smart video calling with a 10-inch screen, 12MP camera, portability, handle, and charging dock.

Quick Specifications

Key specifications include price ($199 USD), display (10.1-inch HD), and weight (3 lbs).

What's Included in the Box

The reviewer package includes one Portal Go device and one charging dock.

Getting Started with Portal Go

Initial Portal Go Setup

Plug in, turn on, and follow on-screen instructions to connect to Wi-Fi and your Facebook or WhatsApp account.

Account Requirements: Messenger & WhatsApp

Portal requires a Facebook or WhatsApp account for use. A Workplace account is also an option.

Household Mode Configuration

Enable Household Mode for shared app/contact access with a 4-digit passcode for family members.

Adding User Accounts

Up to four users can connect their Facebook and WhatsApp accounts to the device via Settings > Profiles.

Setting Up Favorite Contacts

Add contacts during setup or later for quick calling from the home screen.

Portal Go Video Calling Features

New Home Screen Experience

Redesigned home screen offers personalized experience with updates and connection recommendations.

Voice Control with Assistants

Hands-free voice control for calls, music, timers, and smart home via 'Hey Portal' and Alexa.

Smart Camera Functionality

AI-powered camera automatically pans and zooms to keep everyone in frame during calls.

Making Video Calls

Call Portal users or connect via Messenger, WhatsApp, etc., on phones, tablets, or computers.

Participating in Group Calls

Supports up to 8 people on Messenger and 4 on WhatsApp calls; add participants via '+' icon.

Third-Party Calling App Support

Supports video calls via BlueJeans, GoToMeeting, Workplace, Webex, and Zoom.

Shared In-Call Experiences

Engage in shared activities like watching videos or using AR effects during calls.

Watch Together Feature

Watch videos, TV shows, and movies with friends and family on Portal or other devices.

AR Effects and Backgrounds

Use AR Effects and backgrounds during calls or via Photo Booth for fun transformations.

Story Time Feature

Tell stories via Story Time, including interactive 'Build a Story' feature.

Using Portal When Not in a Call

Photo Booth for Selfies and Videos

Capture, save, and send selfies/videos with AR effects via the Photo Booth App.

Music Playback Options

Enjoy room-filling sound for music from streaming services or connect as a Bluetooth speaker.

Accessing Third-Party Apps and Browser

Access various apps like CBS News, Food Network, Spotify, and download Portal's browser.

Digital Photo Frame Function

Display favorite photos, videos, and notifications from Facebook, Instagram, or phone.

Privacy and Security Settings

Manage device access with passcode, disable mic, and use integrated camera cover for privacy.

Portal Go Tips & Troubleshooting