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System Requirements
System Requirements for Mac
• Power Macintosh
• Mac OS X 10.2 or newer
• Available FireWire Port or
• Available eSATA port or
• Available USB 1.1 or 2.0 port
System Requirement for PC
• Pentium-based PC with 233 MHz or faster CPU
• Windows 2000, XP, 2003, or Vista
• Available FireWire Port or
• Available eSATA port or
• Available USB 1.1 or 2.0 port
Windows XP users:
In order to use the USB 2.0 connection, you must have
at least Service Pack 1 for Windows XP.
Q: Is the Drive compatible with Windows NT 4.0?
A: No.
Q: I do not see my Drive listed in the My Computer window,
but it does appear in the Device Manager list.
A: Right-click on My Computer. Select Manage in the pop-up
menu. In the Computer Management window, select Storage,
then select Disk Management. In the Disk Management window,
you should see a list of available storage devices. Look for the
Disk that has a capacity closest to your Fantom Drives External
Hard Drive. Right-click on the right-hand box; in the pop-up menu
select Delete Partition. Once you do this, it will say “Online" &
"Unallocated”. Right-click on the box and select Create New
Partition in the pop-up menu. When the Partition Wizard
appears, select Primary Partition and click on Next. You will see
a default value for the Drive; click Next. You will then see a drive
letter (you can change this drive letter if you wish); click Next. You
will then be asked to format the Drive.
Q: After I connected the Drive to my PC, I got the following
alert message: HI-SPEED USB Device Plugged into non-HI-
SPEED USB Hub.” What does this mean?
A: Windows 2000 and XP users will get this alert message if you
plugged the Drive into a USB port that only supports USB 1.1.
This is fine, except your Drive will operate USB 1.1 speeds.
If an issue cannot resolved by using our FAQ, please contact
Technical Support via the Fantom Drives support site at
http://www.FantomDrives.com/help
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