FedEx Ship Manager - Page 129

Chapter Two: FSMS Transaction Coding
FedEx Ship Manager
®
Server User Guide, Version 7.6 127
Print Return Label
Return label creation using the 020 transaction allows you to make minor changes to a standard
outbound 020 shipment transaction to create a Return label.
The following business rules are applicable to FedEx Returns shipping:
• Special Services vary for Return shipments. Please use the following Special Services chart for
reference of allowed Special Services.
• Returns shipments are only available for U.S. Domestic shipping, including Alaska and Hawaii.
• Return shipments are not rated. However, they can be rated via online applications, such as FSM API
or rating at www.fedex.com.
The following business rules are applicable to Returns shipments prepared via FSMS:
• Return labels do not expire. When a FedEx Express return label is created, a ship date will be printed
on the label, but it is not a true commitment date.
• If the ship date differs from the printed ship date, the FedEx courier will re-label the package. This is
standard FedEx operating procedure.
• Returns shipments are not billed until a possession scan is initiated by FedEx and the package
moves.
• Returns packages are visible in Insight after the possession scan is received by FedEx systems.
• You can use the 023 transaction to delete a Return shipment any time prior to executing a Close.
After a Close has been performed, the shipment may no longer be deleted.
• Individual pieces within a multiple-piece shipment may be deleted via the 023 Delete transaction
without requiring deletion of the entire shipment.
• The 095/195 Label Reprint transaction is available for the reprinting of Returns labels.
• Returns shipment information will not print on any FSMS produced report. For Returns package
information, a custom report will have to be created with information from the FSMS database.
• All label formats supported by FSMS for outbound labels are available for Return shipping labels.
• A Return shipping instructions example is included in your transaction guide. You can include this
with the label to let your customer know how to schedule pickups or find the closest drop-off location.
• A Return Merchandise Authorization (RMA) Number field is available for use in either the 020 or 037
Return transactions that you can use to track a Return shipment and is also provided on the FedEx
invoice.
• You can tie Outbound and Return shipments together to track both shipments at the same time and
to obtain cross reference information on the invoice by using the RMA Number field in both the
outbound and return shipment transactions.