Chapter Two: FSMS Transaction Coding
128 FedEx Ship Manager
®
Server User Guide, Version 7.6
Return
Label
Type
Availability
Services &
Shipping
Types
MPS Printing
Delete &
Reporting
Print Return
Label
(Express &
Ground)
Available for U.S.
Domestic shipping.
Ability to tie
Outbound and
Return shipment
together for
tracking purposes
and Invoice
reference.
• First Overnight
(FO)
• Priority Overnight
(PO)
• Standard
Overnight (SO)
• FedEx 2Day
(2DAY)
• FedEx Freight
2Day (F2)
• FedEx Freight
3Day (F3)
FedEx Ground
Service Codes:
• 131 – Ground, 3
rd
Party, Return
Manager Printed
Label
• 137 – Ground,
Pre-paid, Return
Manager Printed
Label
• 836 – Home
Delivery, 3
rd
Party,
Return Manager
Printed Label
• 842 – Home
Delivery, Pre-
paid, Return
Manager Printed
Label
Maximum is 999
pieces per
Request.
RMA number the
same on all
shipments.
Dimensions,
weight, and
declared value
can be different
for each package.
Available label
formats are Thermal
and Paper.
Customer account
number is not
printed.
A FedEx Ground
Manifest is not
required for FedEx
Ground Return
shipments.
For FedEx Ground
Return shipments,
‘RETURN MGR’
prints on both the
paper and thermal
formats. This is used
by FedEx Ground
contractors to
identify Return
Packages.
The RMA number
will be printed in
human readable on
the Paper and
Thermal format.
The RMA number
will be bar-coded
(linear) on the paper
format only.
Customers can cancel
Print Return Label
shipments.
Customer reporting is
available through Insight.
Packing instructions are
available and can be
printed only when paper
format is setup as default
printing option.
Returns shipment
information will not print
on any FSMS produced
report. For Returns
package information, a
custom report must be
created with information
from the FSMS database.
E-mail Return Label
Return label creation using the 037 transaction will create an ‘online’ label which is picked up by the
returning party online at a URL sent via e-mail. The 037 transaction is a Request that is uploaded at the
Hourly Upload (HU) interval established in the FSMS Configuration Utility made to FedEx backend
systems to create an online label. When the Requests are received by FedEx, a Return label is created
for the e-mail recipient, and the recipient is provided a URL from which the Return label is accessed. The
label is printed from a browser to a standard ink jet or laser printer.
The following FedEx business rules apply to Online Return labels:
• Special services vary for Return shipments. Please use the following Special Services chart for
reference of allowed Special Services.
• Returns shipments are only available for U.S. Domestic shipping, including Alaska and Hawaii.
• Return shipments are not rated. However, they can be rated via online applications, such as FSM API
or rating at www.fedex.com.
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