Chapter Two: FSMS Transaction Coding
FedEx Ship Manager
®
Server User Guide, Version 7.6 129
The following rules are applicable to Online Return Label shipments prepared via FSMS:
• E-mail labels may only be deleted using the 033/133 E-mail Label Delete.
• E-mail label Requests are uploaded to FedEx during the Hourly Upload process, which can be set to
occur at an interval between 30 and 120 minutes.
• If the e-mail label deletion Request occurs prior to the HU interval, the Request is deleted from the
FSMS database. If the e-mail label deletion Request occurs after the HU interval, the delete Request
is uploaded during the next HU interval.
• MPS Returns shipments may be prepared using the single transaction multiple occurrence method or
via Open Shipping. A maximum of 10 labels may be requested per MPS shipment.
• Returns shipment information will not print on any FSMS produced report.
Return Label
Type
Availability
Services &
Shipping Types
Access &
Retention
Printing
Delete &
Reporting
Email Label
(Express &
Ground)
Additional fields
required for
processing:
• Item description
• Return shipper
e-mail address
• URL expiration
date – up to 30
days
• Return Contact
telephone number
– typically the
customer service
department
number
Available for
Passkey and
Passkey Admin.
Available for
U.S. Domestic
shipping.
No ITB shipments.
Ability to tie
Outbound and
Return shipment
together for
tracking purposes
and Invoice
reference.
• First Overnight
(FO)
• Priority Overnight
(PO)
• Standard
Overnight (SO)
• FedEx 2Day
(2Day)
• FedEx Ground
• FedEx Home
Delivery
FedEx Ground
Service Codes:
• 136: Ground,
Prepaid, Email
Label
• 140: Ground, 3
rd
Party, Email Label
• 847: Home
Delivery, 3
rd
Party,
Email Label
• 848: Home
Delivery, Prepaid,
Email Label
The E-mail
Label URL
can be
accessed for
30 calendar
days from the
day when the
label was
requested.
The Merchant
(FedEx
customer)
needs to
select the day
at the moment
of Request.
After access,
the label can
be reprinted
for up to 5
days.
Label is good
after printed
for indefinite
time.
With E-mail Label,
a label is not
printed by the
FedEx customer.
Instead a URL is
sent to the Return
shipper via e-mail.
This URL will
contain access for
the label.
The FedEx
customer will
receive a list of the
tracking numbers
as a confirmation of
the shipment.
Available Label
format is Paper
ONLY.
Customer account
number not printed.
A FedEx Ground
Manifest is not
required for FedEx
Ground Return
shipments.
For FedEx Ground
Return shipments,
‘RETURN MGR’
prints on the label.
The RMA number
prints in human
readable and bar-
coded (linear).
Customers can cancel
E-mail/Online Label
shipments.
Customer reporting is
available through Insight.
Returns shipment
information will not print
on any FSMS produced
report. For Returns
package information, a
custom report will have
to be created with
information from the
FSMS database.
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