FedEx Ship Manager - Page 133

Chapter Two: FSMS Transaction Coding
FedEx Ship Manager
®
Server User Guide, Version 7.6 131
1. Return shipper calls
FedEx Customers
Call Center
requesting Return
2. Call Center Rep determines best
labeling option depending on Return
Shippers need. Selects best option
from Customer System
Mail Pre-Printed
Label
Email Label
Driver Brings Label
/w Pickup
Rapid, inexpensive
Label delivery.
Requires Email
Access
Premium Service
where driver is
dispatched with label
for pickup
Option for customers not
wanting premium service,
and Return Shippers do
not have email
RMA (Return Material
Authorization) Issued
1. Return shipper calls
FedEx Customers
Call Center
requesting Return
2. Call Center Rep determines best
labeling option depending on Return
Shippers need. Selects best option
from Customer System
Mail Pre-Printed
Label
Email Label
Driver Brings Label
/w Pickup
Rapid, inexpensive
Label delivery.
Requires Email
Access
Premium Service
where driver is
dispatched with label
for pickup
Option for customers not
wanting premium service,
and Return Shippers do
not have email
RMA (Return Material
Authorization) Issued
Mail Pre-Printed
Label
Email Label Driver Brings Label
/w Pickup
4. Return Shipper
receives label
and packs
shipment
3. FedEx Customer
prints label and
mails it to
Return Shipper
5. Package
Tendered to
FedEx via drop-
off or pickup
3. Customer system
requests driver and
label dispatch
4. Return Shipper
prepares
shipment before
driver arrives
5. Driver arrives,
labels and picks
up package
3. Return Shipper
receives email
with FedEx.com
URL
4. Return Shipper logs into
FedEx.com and prints
label, prepares
shipment
5. Package
Tendered to
FedEx via drop-
off or pickup
6. Shipments arrive at
FedEx customer’s
returns facility
Call Center Example
Primary Users:
Retailers
Service Parts
Manufacturer Repair
Return