User Manual for Firefly Microscope DE500 Version: 1.0
Service policy
All repairs on products under warranty must
be
performed or approved by Firefly or its authorized resellers.
Unauthorized repairs will void
the
warranty. In addition, whether or not covered
under
warranty, any
product repair shall exclusively
be
performed by Firefly-
cer
t
i
f
i
ed
service
personnel.
If
the
product fails
to
function properly
—
or if you need assistance, service, or
spare
parts
—
contact
your Firefly reseller.
Before contacting your reseller
, try to duplicate
the
problem and check all accessories
to
ensure
that
they
are
not causing
the
problem. When calling, please
be
prepared
to
provide:
Product name and model number and complete description of
the problem.
Serial number of your product (if
ap
pli
c
ab
le
).
Complete name, address and phone number of your
fac
ility
.
For
out-of-warranty repairs or spare parts orders,
a
purchase order (or credit
car
d
)
numbe
r
.
For parts orders,
the
required spare or replacement part numbe
r
s
.
If your product requires warranty, extended warranty, or non-warranty repair service, please contact
your Firefly reseller. A customer service representative will assist you in troubleshooting the problem
and will make every effort to solve it over the phone, avoiding potential unnecessary returns. In case
a return cannot be avoided, the representative will record all necessary information and will provide a
Return Authorization number, as well as the appropriate shipping address. The Return Authorization
number must be obtained prior to any return.
If you have
to
return your product for service, follow
these
recommended packing
instructions:
Disconnect all hoses, cables, sensors, power cords, and ancillary products
(
as
appropriate) before
packing, unless you suspect they are associated with
the problem.
Wherever possible
use the
original shipping carton and packing
materials.
I
n
c
lu
de
a
packing list and
the Return Authorization
number.
It
is
recommended
that
all returned goods
be
insured. Claims for loss or damage
to the
product
are the responsibility of
the
sen
d
e
r
.
To Next Page
Loading...
Need help?
General