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Fish City Grill - User Manual

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Fish City Grill Licensing, LP
Team Member
Handbook
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Summary

Operational Basics and Culture

Store Information and Operations

Essential details about store operations, hours, and contact information.

Customer Experience Principles

Focuses on creating positive customer experiences and team member interactions.

Company Foundation and Values

Explains the mission, vision, and guiding principles of Fish City Grill.

Team Member Conduct and Policies

Outlines policies like Schmucks, No Like No Pay, Open Door, and Uniform Standards.

Employee Training and Development

Training Checklist and Schedule

A structured plan for learning essential skills and knowledge across four days.

Shift-Specific Training Modules

Details on initial shifts, focusing on service basics and menu knowledge.

Training Evaluation Process

Covers daily evaluations for trainee progress and understanding.

Day-by-Day Learning Objectives

Outlines specific learning outcomes and activities for each training day.

Menu Knowledge and Service Standards

Craveable Service Standards

Guidelines for customer interaction and service steps.

Comprehensive Menu Guide

Details on appetizers, soups, salads, entrees, sandwiches, platters, and sides.

Kids Meals, Desserts, and Beverages

Information on children's meals, dessert options, and various drinks.

Responsible Alcohol Service

Policies and procedures for serving alcoholic beverages safely.

Bar Operations and Employee Assessments

Wine and Bar Service Expertise

Covers wine service, wine guide, and bar terminology for effective operations.

Orientation and Menu Knowledge Quizzes

Tests on company info, menu items, and operational policies.

Service and Bar Skills Assessments

Evaluations of service steps, timing, and bar operational knowledge.

Practical Skill Evaluations

Hands-on assessment of server and wine service capabilities.

Summary

Operational Basics and Culture

Store Information and Operations

Essential details about store operations, hours, and contact information.

Customer Experience Principles

Focuses on creating positive customer experiences and team member interactions.

Company Foundation and Values

Explains the mission, vision, and guiding principles of Fish City Grill.

Team Member Conduct and Policies

Outlines policies like Schmucks, No Like No Pay, Open Door, and Uniform Standards.

Employee Training and Development

Training Checklist and Schedule

A structured plan for learning essential skills and knowledge across four days.

Shift-Specific Training Modules

Details on initial shifts, focusing on service basics and menu knowledge.

Training Evaluation Process

Covers daily evaluations for trainee progress and understanding.

Day-by-Day Learning Objectives

Outlines specific learning outcomes and activities for each training day.

Menu Knowledge and Service Standards

Craveable Service Standards

Guidelines for customer interaction and service steps.

Comprehensive Menu Guide

Details on appetizers, soups, salads, entrees, sandwiches, platters, and sides.

Kids Meals, Desserts, and Beverages

Information on children's meals, dessert options, and various drinks.

Responsible Alcohol Service

Policies and procedures for serving alcoholic beverages safely.

Bar Operations and Employee Assessments

Wine and Bar Service Expertise

Covers wine service, wine guide, and bar terminology for effective operations.

Orientation and Menu Knowledge Quizzes

Tests on company info, menu items, and operational policies.

Service and Bar Skills Assessments

Evaluations of service steps, timing, and bar operational knowledge.

Practical Skill Evaluations

Hands-on assessment of server and wine service capabilities.

Fish City Grill Specifications

General IconGeneral
BrandFish City
ModelGrill
CategoryGrill
LanguageEnglish