Fish City Grill - Shift-Specific Training Modules

Fish City Grill Licensing, LP
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Shift'One'
 Classroom – Exceptional Service
 Menu Class One: Apps, Soups, Salads & Dressings, Cajun Steamer Platters, Entrees,
Desserts & Sauces.
 Expo Shift with MOD
o Package to-go orders
o Inspect plates for mistakes
o Set up for Cajun Steamer Platters
o Table Numbers
o Learn sauces
 Intro to POS
o Clock in and out
o General Tour of POS
o UNICARD Procedures – Some Texas locations only
 Training Meal: Appetizer Sampler (Oyster Nacho, Calamari, Shrimp Cocktail, Smokin’
Hot Shrimp, Dressings samples & Soup samples)
 Side work and checkout
 Evaluation with Manager and Trainer
Shift'Two'
 Classroom – Service Steps
o Service Standards – Page 12
 Show trainee how to set up for other shifts and side work duties
 Trainee shadows trainer for the entire shift. Must stay together at all times.
 POS Training – Open a New Check, Modifiers, Close Check Procedures
 Menu Quiz One
 Orientation Test
 Menu Class Two: Shrimp, Catfish & Oysters, Sandwiches, Sides, Chalk Board Specials,
Kids Menu
 Training Meal: Fish Tacos and Bread Pudding
 Basket maintenance, clean section, side work
 Complete checkout
 Evaluation with Manager and Trainer
&&&&& Serafin’s Fish Tacos
In 1999, the fabulous Fish Tacos were created by Serafin, hence the name. Serafin is the original Kitchen
Manager and has been with Bill and Lovett since 1995. Serafin was craving something different than the
traditional cabbage and sauce. So he made his wonderful ranchero sauce combined with our signature
Virginia’s Apple Cider Slaw and voila, Serafin’s Fish Tacos. The word addictive comes to mind!
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