Why won't my Fitbit device sync?
If you created a Fitbit account and followed the setup instructions, the data your Fitbit
device collects should sync with your Fitbit dashboard. To learn more about how syncing works
on phones, tablets, and computers, see How do Fitbit devices sync their data? and Which phones
and tablets can I use with my Fitbit watch or tracker? If your device isn't syncing, try the
following troubleshooting steps.
How do I restart my Fitbit device?
If you experience any of the following issues, restart your device:
Won't sync
Won't respond to button presses, taps, or swipes
Charged but doesn't turn on
Won't track your steps or other stats
Restarting your device turns it off and on without deleting any activity data.
Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to
restart your device by inserting any items, such as paper clips, into these holes as you can damage your
Fitbit device.
Which phones and tablets can I use with my
Fitbit watch or tracker?
To set up, sync, receive notifications, and take advantage of other features of your Fitbit device,
you must install the Fitbit app on a compatible phone or tablet. The Fitbit app is compatible with
most popular phones and tablets. We're continually adding more devices and improving our
compatibility, so if you don't see your device on the list check back soon.
Alternatively, you can use the Fitbit app for Windows 10 on your computer, or use Fitbit
Connect to sync with a Mac or Windows 8.1 computer to access your data and take advantage of
the many features of your Fitbit device. For more information, see How do I set up my Fitbit
device?
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