Fitbit Zip Versa Series User Manual

Why isn't my Fitbit device's battery charging?
If your battery stopped charging, try the solutions below.
Problem
Solution
The pins on the device or charging
cable are dirty.
Dust and debris can accumulate over time. Clean the charging
contacts on the back of your device and the pins on your
charging cable.
The USB port or outlet is faulty.
Try a different USB port or a UL-certified wall charger.
The device isn’t connected securely to
the charging cable.
Check the alignment and try reconnecting your device to the
charging cable.
The device isn't working as expected.
Restart your device.
The device is wet.
Thoroughly dry your device before charging it.
The error "insufficient power source"
appears on your device's screen.
Remove other devices plugged in to your power source, or
plug your device in to another source.
Your device’s battery was depleted to
0%, and it doesn’t appear to be
charging
Leave your device plugged in to the charging cable for at least
30 minutes.
You haven't used the device for several
months, and it won't turn on.
Leave your device plugged in to the charging cable for at least
30 minutes.

Fitbit Zip Versa Series Specifications

General

Brand	Fitbit Zip
Model	Versa Series
Category	Watch
Language	English

Summary

Fitbit Battery Charging Troubleshooting

Fitbit Device Charging Procedures

How to Charge Your Fitbit Device

General instructions for connecting the charging cable to computer USB ports or wall chargers.

How to Attach the Charging Cable

Detailed steps for connecting charging cables to various Fitbit models like Ace, Alta, and Inspire.

Fitbit Blaze Charging Instructions

Fitbit Charge 2 and Charge 3 Charging

Fitbit Flex 2 Charging

Fitbit Flyer Charging

Fitbit Ionic Charging

Fitbit Versa Charging

Confirming Fitbit Device Charge Status

How to Know When Your Device is Charged to 100%

Visual indicators and icons that confirm a Fitbit device has reached 100% charge.

Checking Fitbit Battery Level

How to Check the Battery Level on Your Fitbit Device

Methods for viewing battery status on various Fitbit devices and through the Fitbit app.

Fitbit Battery Life Management

Can I Extend My Fitbit Device's Battery Life?

Tips and strategies to maximize the battery duration of a Fitbit device.

Estimated Fitbit Device Battery Life