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OVERVIEW
This Quick Reference Card contains some Frequently
Asked Questions (FAQs) for the Vision 2.0 Camera
and its applications.
Vision 2.0: FAQs
Quick Reference Card
The questions have been highlighted and their
resolution paths have been discussed below each
question.
1 Why is my camera not turning on/Why is my
camera turning on and o intermittently?
• Check the OBD connection and ensure the OBD Y
cable end is plugged in.
• Start the engine once the OBD connection is
secured and conduct at least one 10-minute trip.
• If the device is stuck in a certain state, hold the reset
button on the side panel using a pin for 10 seconds.
• This will cause a hard reset.
• Try on a dierent vehicle if the problem persists.
2 What do the LED indicator lights mean?
Green – Camera is connected to power and internet,
the ignition is ON, and it is recording a trip. Blinks
every 15 seconds.
White – Camera is updating its software. Blinks every
0.5 seconds.
• Camera is currently not recording trips. Internal
memory of the camera is full or the device is
not provisioned yet.
• Camera needs to be connected to the internet
to send the data to the server. Blinks every
15 seconds.
Red - Indicates that there is an issue with the powering
of the device. Camera will shut down in the next
couple minutes. Blinks every 0.5 seconds.
Yellow - Camera ignition was turned OFF, triggered
from the system. Blinks every 15 seconds.
Blue - Camera started the recording of a trip
automatically. Blinks every 15 seconds.
• It also indicates no internet connectivity.
3 I cannot mount my camera to the windshield
(the adhesive tape will not stick).
• The windshield area should be wiped clean,
preferably with rubbing alcohol and then wiped
again with a dry cloth.
Call Fleet Complete Support at 1-800-220-0779
to order additional tape (3M).
4 I mounted my camera incorrectly and cannot
remove it from the windshield. How do I
uninstall the camera from the windshield?
• For Tape (#M) removal process, watch this video on
YouTube.
5 What happens if my driver loses his RFID card?
Call Fleet Complete Support at 1-800-220-0779
to place an order or order through your
FleetComplete sales agent.
• Until your drivers receive another card, you can
assign the trips manually to the driver on the
Vision Web application.
Note: Review the quick reference guide on Vision
Web Application: Trips, on how to assign Trips
recorded by “Unknown” Drivers.
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