IF GATEWAY LED LIGHT IS NOT GREEN (GREEN, SLOW BLINK) FIRST TRY TO “POWER CYCLE” THE GATEWAY (UNPLUG THE
POWER CORD, WAIT 15+ SECONDS, THEN RE-APPLY POWER).
Gateway Status
Indicator (LED Color)
Definition Action Needed
Green Power on: gateway connected to servers. OK - Connection complete and operational
Green, quick blink Power on: data traffic to servers. OK - Operating, data is moving between BBU and
Server
Green, slow blink
(1-2 blinks per second)
Power on: gateway connected to local router, but
not connected to Internet or servers.
System is online and scanning for destination/server
(add a network switch inline to help define unit).
Red Power on: gateway has no local connection to
router. The gateway does not "recognize/see" that it
is connected to the router.
Check Ethernet cable connections and/or quality or
cable. Try a different router port. Is the router turned
on.
Red, slow blink
(1-2 blinks per second)
Power on: gateway communicating with router, but
router cannot assign Dynamic Host Configuration
Protocol (DHCP) or Domain Name System (DNS) to
gateway.
Router is not permitting the gateway to access the
internet (add a network switch inline to help define
unit).
Off Power off or product fault. Check power source, verify power adapter is
functioning. Defective gateway.
Gateway Troubleshooting
Virtual Water Assistant Setup 11
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