248
*
[HS01800(ALL)05/95]
If you have any questions or concerns that the
dealership cannot answer, contact the Customer
Assistance Center.
*
[HS02200(ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
%
*
[HS02300(ALL)02/95] The Dispute Settlement Board
(U.S. Only)
*
[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500(ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
*
[HS02600(ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700(ALL)08/95]
The Board reviews unresolved warranty
performance complaints on Ford, Mercury and
Lincoln cars and Ford and Mercury Light Trucks
under warranty that have not been resolved by a
dealer or Ford Motor Company.
*
[HS02750(ALL)03/95]
The Board does not review issues involving:
*
[HS02800(ALL)01/95]
❑
A non-Ford product
*
[HS02900(ALL)01/95]
❑
A non-Ford dealership
*
[HS03100(ALL)01/95]
❑
A vehicle sales transaction
*
[HS03200(ALL)01/95]
❑
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
File:13cphsa.ex
Update:Tue Aug 29 17:46:53 1995
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