193
*
[HS06385(ALL)04/95]
Please have the following information available
when contacting the Customer Assistance Centre:
*
[HS06386(ALL)04/95]
❑
your telephone number (both business and
home)
%
*
[HS06387(ALL)03/95]
❑
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license
*
[HS06388(ALL)04/95]
❑
the year and make of your vehicle
*
[HS06389(ALL)04/95]
❑
the date purchased
*
[HS06390(ALL)04/95]
❑
the name of the dealer and the city where the
dealership is located
*
[HS06391(ALL)03/95]
❑
the current mileage on your vehicle
%
*
[HS06392(ALL)03/95]
Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
*
[HS06393(ALL)03/95]
If a specific item of concern arises, where a
solution cannot be reached between a vehicle
owner, Ford of Canada, and/or one of its
dealers (that all parties can agree upon), the
owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS06394(ALL)05/95]
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling
and preparing for their arbitration hearings.
However, before you can proceed with
CAMVAP you must follow your manufacturer’s
dispute resolution process as outlined under
“Service/Maintenance Concerns (U.S. or
Canada)” earlier in this chapter.
File:prhsp.ex
Update:Fri Jun 23 19:34:09 1995
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