Phone issues
Issue Possible
cause(s)
Possible solution(s)
I am having
trouble connecting
my phone to
SYNC.
• Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
• Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
• Update your device’s software
firmware.
• Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.
• Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
522 MyFord Touch® (If Equipped)
2015 Taurus
Owners Guide gf, 2nd Printing, November 2014
USA (fus)
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