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april04Aug 10, 2025
Why is my Franklin Water Treatment Water Dispenser not using salt?
- KKimberly KramerAug 10, 2025
Several factors can cause your Franklin Water Treatment Water Dispenser to not use salt. First, ensure the softener is receiving uninterrupted power and that the bypass valve is in the 'Service' position. Check that there is salt in the brine tank, and if the salt has formed a bridge, you can try breaking it up by hitting the side of the tank with a rubber mallet. Also, inspect the DLFC Assembly, BLFC Assembly, injector, and injector screen for any debris. Make sure that the meter cable (grey cable, 3 pins) is connected to the control valve circuit board connector J2 (labeled “METER”). Finally, review the control valve programming to ensure it's correct for your system.
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