Ebikes from Freesky may experience some damages because of long-time transportation,
such as the screw bent or reflector broken. Send us pictures immediately after you get the
item. After approval, we will send you replacement parts or partial refund upon agreement.
PARTS DAMAGE
Ebikes from Freesky are under 15-day return policy,which means you have 15 days after
receiving your item to request a return. To r
eturn an ebike that is not defective or damaged,
please contact the customer service team
within 15 days. We do not provide product returns
service after 15 days, as same as refund.
EBIKE RETURNS
1.The mileage on the LCD screen of the ebike must be less than 10 miles.
2.There should be no wear, dirt, scratches, fragrances, or any other signs of use.
3.All items (charger, keys, hardware, etc.) received by the customer must be included in the
original packaging (all cardboard and foam) and in the same condition.
You will be responsible for paying the shipping costs for returning your item under this condition.
Original and return shipping costs are nonrefundable, and we do charge a restocking fee up
to 25% of order value for the return. Return shipping fees may vary depending upon the chosen
freight carrier. Customers are responsible for arranging return shipping and paying any fees.
We recommend using a trackable shipping service and purchasing shipping insurance.
Before a return is sent, the customer must have written approval of said return from Freesky.
If a customer sends a return without the written consent of Freesky, a refund will not be issued
and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
Once we received the item, we will conduct a detailed inspection on the package, then we will
either replace the item or give you a partial refund according to the actual condition of the
Please make sure the following if you need to return the bike:
Refund Policy
38
To Next Page
Loading...