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7. TROUBLESHOOTING GUIDE
You can solve many common refrigerator problems easily, saving you the cost of a possible service
call. Try the suggestions below to see if you can solve the problem before calling for service.
The food in your fridge will remain frozen for approx. 11 hours with the door
closed. Do not open the Fridge/Freezer door more than necessary.
✓ Check the adjustment of the feet of your appliance and its
stability.
✓ Check that it is not touching a wall.
✓ Check that all the movable parts (trays, racks, etc..) are securely in
place.
The appliance does
not get cold
enough
✓ Check if the temperature is correct. If this is not the case, adjust the
temperature appropriately.
✓ Make sure that you have not placed a large amount of food or hot food
in your appliance.
✓ Be careful not to open the door too often or leave it open.
✓ Check that the door is closed tightly.
✓ Keep your device away from heat sources.
✓ Make sure that the ventilation around the unit is respected.
Your appliance
does not get cold
at all
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and that
the fuse has not blown or been unscrewed
Frost forms inside
your appliance
✓ Be careful not to open your appliance’s door too often and not to leave
it open.
some foods do not
freeze completely
✓ This is quite normal for food that contains a lot of sugar, fat or alcohol
not to freeze completely and to remain partially soft (ice cream, fruit
juice, etc.).
Frozen meat has
white streaks
✓ Check that your temperature is correctly set and is not at too low
temperature
✓ Check that you haven’t kept this meat too long in the freezer
The door is difficult
to open
✓ It is normal for the door to offer some resistance to being opened,
particularly when you have just shut it: a slight under pressure forms in
your appliance to ensure the door seals perfectly. All you have to do is
to wait a few seconds before re-opening.
The appliance is
not working
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and that
the fuse has not blown or been unscrewed
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and that
the fuse has not blown or been unscrewed
✓ Check that the bulb is not burned out and refer to the "Changing the bulb"
section.
Condensation
appears on the
outside of the
appliance
✓ This may be due to a change in the room temperature. Wipe off any
residue of moisture. If the problem continues contact the local store
where your purchase was made.
Special odors in
the appliance
✓ Check that you do not have spoiled food, if so, throw it away.
✓ Check that your strong-smelling foods are packed.
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