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7. TROUBLESHOOTING GUIDE
You can solve many common refrigerator problems easily, saving you the cost of a possible service
call. Try the suggestions below to see if you can solve the problem before calling for service.
The food in your fridge will remain frozen for approx. 11 hours with the
door closed. Do not open the Fridge/Freezer door more than
necessary.
✓ Check the adjustment of the feet of your appliance and its
stability.
✓ Check that it is not touching a wall.
✓ Check that all the movable parts (trays, racks, etc..) are securely
in place.
The appliance does not
get cold enough
✓ Check if the temperature is correct. If this is not the case, adjust
the temperature appropriately.
✓ Make sure that you have not placed a large amount of food or hot
food in your appliance.
✓ Be careful not to open the door too often or leave it open.
✓ Check that the door is closed tightly.
✓ Keep your device away from heat sources.
✓ Make sure that the ventilation around the unit is respected.
Your appliance does
not get cold at all
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and
that the fuse has not blown or been unscrewed
Frost forms inside
your appliance
✓ Be careful not to open your appliance’s door too often and not to
leave it open.
The door is difficult to
open
✓ It is normal for the door to offer some resistance to being opened,
particularly when you have just shut it: a slight under pressure
forms in your appliance to ensure the door seals perfectly. All you
have to do is wait a few seconds before re-opening.
The appliance is not
working
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and
that the fuse has not blown or been unscrewed
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and
that the fuse has not blown or been unscrewed
✓ Check that the bulb is not burned out and refer to the "Changing
the bulb" section.
Condensation appears
on the outside of the
appliance
✓ This may be due to a change in the room temperature. Wipe off
any residue of moisture. If the problem continues contact the local
store where your purchase was made.
Special odors in the
appliance
✓ Check that you do not have spoiled food, if so, throw it away.
✓ Check that your strong-smelling foods are packed.
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