Frigidaire FPHG2399MF - Before You Call; Automatic Ice Maker Issues; Door and Drawer Operation Problems

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BEFORE YOU CALL
Visit our web site at
www.frigidaire.com.
1-800-944-9044 (United States)
1-800-265-8352 (Canada)
CONCERN POTENTIAL CAUSE COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is not mak-
ing any ice.
• Ice maker power switch is Off.
• Ice maker has small cube
caught in mechanism.
• Saddle valve on cold water
pipe is clogged or restricted by
foreign material.
• Turn power switch to On (“I”) position.
• Remove small cube from ice maker. The ice and water
ltercartridgemaybeclogged.Replaceltercartridge.
• Turn off household water line valve. Remove valve. En-
sure that valve is not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Ice maker is not mak-
ing enough ice.
• Ice maker is producing less ice
than you expect.
• Check to see if water dispenser
is dispensing slower than normal.
• The ice maker produces approximately four (4) pounds of
ice every 24 hours depending on usage conditions.
• Ifitis,replacetheiceandwaterltercartridge.
Ice maker will not stop
making ice.
• Ice maker wire signal arm is
being held down by some item
in the freezer.
• Move item and release wire signal arm. Remove any ice
cubes that are frozen together over the wire signal arm.
Ice cubes are freezing
together.
• Ice cubes are not being used
frequently enough.
• Ice cubes are hollow (partially
frozen cubes with water inside).
• Freezer control is set too warm.
• Remove ice container and discard ice from container. Ice
maker will produce fresh supply.
• Theiceandwaterltercartridgemaybeclogged.Replace
ltercartridge.
• Set freezer control to colder setting. Allow 24 hours for
temperature to stabilize.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close. • Door was closed too hard, caus-
ing other door to open slightly.
• Refrigerator is not level. It
rocksontheoorwhenmoved
slightly.
• Refrigerator is touching a wall
or cabinet.
• Close both doors gently.
• Ensureoorislevelandsolid,andcanadequatelysupport
the refrigerator. Contact a carpenter to correct a sagging
orslopingoor.
• Ensureoorislevelandsolid,andcanadequatelysupport
the refrigerator. Contact a carpenter to correct a sagging
orslopingoor.
Drawers are difcult to
move.
• Food is touching shelf on top of
drawer.
• Track that drawers slide on is
dirty.
• Remove top layer of items in drawer.
• Ensure drawer is properly installed on track.
• Clean drawer, rollers, and track. See Care & Cleaning.