C
Sample image, use actual
credentials on the router
Sample image, use actual
credentials on the router
Problem: Internet light does not become solid.
• Solution: Check your connections. If not using the in-line filter, make sure
that one end of the phone line cord is connected to the wall jack and the
other end is connected to the GREEN port labeled “DSL” on your router.
• Solution: If using the in-line filter, check that the router isn’t connected to
the port labeled “phone” on the filter.
• Solution: Check for another phone jack that was dedicated for your router.
Problem: Unable to connect to the Wi-Fi network.
• Solution: Make sure you are selecting the Wi-Fi network printed on the
sticker on the bottom of the router.
• Solution: Make sure you are correctly entering your Wi-Fi password
(password is case-sensitive, make sure Caps Lock is off).
Problem: I have questions not covered in this guide.
• Solution: go to frontier.com/helpcenter/topics/install-high-speed-internet
Support: Detailed instructions on setting up a home wireless
network are available at frontier.com/helpcenter
Troubleshooting
©2019 Frontier Communications Corporation. All rights reserved.
Copper_HSI_QSG_ONLINE_1019
C. Check for Internet Connectivity
The Internet light on the front of the router will become solid BLUE once you have Internet
connectivity. If after several minutes the light is not solid BLUE, check the troubleshooting
steps on this guide.
STEP 2 CONNECT YOUR DEVICES
Wired:
Connect one end of an Ethernet cable to any YELLOW Ethernet port on the router and then
connect the other end to the Ethernet port on your device.
Wireless:
You will find the Wireless network names and password details on the sticker on
the BOTTOM of your router. Go to your device’s Wi-Fi settings and select a Wi-Fi
network name that matches your router from the list of available wireless networks.
Enter the Wi-Fi password to securely connect your device to your router.
CONGRATULATIONS YOU HAVE SUCCESSFULLY
INSTALLED AND CONFIGURED YOUR ROUTER.
To learn more, go to frontier.com/helpcenter/internet
STEP 3 (optional) PERSONALIZE ROUTER
Open a web browser and type http://192.168.254.254. This will launch the main status page for the router that also
allows you to personalize your settings, such as your Wi-Fi name or password.
Note: If you make changes to these settings, you will be asked to enter
the Device Access Code which is located on the bottom of the router.
In the event you need support in the future, please note any changes
you’ve made to the router.
To Previous Page
Loading...
Need help?
General
