Problem Solving
528
Problem Solving
15
018-752
[Cause] An LDAP server protocol error occurred as a result of the Address
Book operation. The server returned RFC2251 Result Message
No "52" (unavailable) for Address Book query.
[Remedy] The LDAP server has a service problem. Retry after waiting for a
while. If the error still is not resolved, consult your network
administrator.
018-753
[Cause] An LDAP server protocol error occurred as a result of the Address
Book operation. The server returned RFC2251 Result Message
No "53" (unwilling to perform) for Address Book query.
[Remedy] The LDAP server has a service problem. Retry after waiting for a
while. If the error still is not resolved, consult your network
administrator.
018-754
[Cause] An LDAP server protocol error occurred as a result of the Address
Book operation. The server returned RFC2251 Result Message
No "54" (loop detected) for Address Book query.
[Remedy] The LDAP server has a service problem. Have your network
administrator confirm the operational status of the service on
the LDAP server.
018-755
[Cause] The SMB server specified as the destination does not respond to
the machine while transferring data using SMB of the Scan to
PC service.
[Remedy] Confirm the file Sharing service (communicating via port 139
(TCP), and port 445 (TCP)) is authorized for the transferring
destination server, router between the machine and server, and
virus security software or firewall software on the forwarding
destination server.
018-758
[Cause] The save location or file name of a scanned image has a
problem while transferring data using SMB of the Scan to PC
service. Probable cause is that the specified save location does
not exist on the server.
[Remedy] Take one of the following measures.
z
Check whether the save location is correct.
z
Check whether the specified folder name can be used in the
SMB server.
018-759
[Cause] Invalid characters are used for the save location or file name of
a scanned image while transferring data using SMB of the Scan
to PC service.
[Remedy] Check the followings for the save location or file name of a
scanned image set to the machine.
z
Confirm the save location name doesnot include the
following 10 invalid characters:" / : | < > ; , * ?.
z
Confirm the file name doesnot include the following 11
invalid characters: " / : | < > ; , * ? \
z
Confirm there is no space in the head and end of a string of
characters.
z
Confirm there is no period in the head and end of a string of
characters.
Error Code
Cause and Remedy