10
Configuration for IC Card Reader (Optional) ......................................................................................403
Step 1 Preparations .................................................................................................................................403
Step 2 Logout Method Using the Smart Card ..............................................................................403
Step 3 Registering Smart Card Information..................................................................................404
Configuration for Account Administration...........................................................................................405
Step 1 Selecting an Accounting Type............................................................................................... 405
Step 2 Registering User Information................................................................................................405
User Authentication Operations...............................................................................................................407
Authenticating Login Users..................................................................................................................407
Changing Passcode.................................................................................................................................. 408
15 Problem Solving....................................................................................................................................409
Troubleshooting............................................................................................................................................... 410
Machine Trouble..............................................................................................................................................411
Image Quality Trouble..................................................................................................................................416
Trouble during Copying................................................................................................................................422
Unable to Copy..........................................................................................................................................422
The Copy Result is Not What was Expected.................................................................................. 423
Trouble during Printing.................................................................................................................................425
Unable to Print........................................................................................................................................... 425
The Print Result is Not What was Expected...................................................................................426
Trouble during Faxing...................................................................................................................................427
Sending Problems .....................................................................................................................................427
Receiving Problems ..................................................................................................................................431
Trouble during Scanning..............................................................................................................................435
Unable to Scan with the Machine...................................................................................................... 435
Unable to Import Scanned Documents to the Computer........................................................436
Unable to Send a Scanned Document over the Network (FTP/SMB)..................................437
Unable to Send E-mail............................................................................................................................438
The Image is not What was Expected .............................................................................................438
Network-related Problems...........................................................................................................................440
When you cannot communicate with other SMB machines................................................... 440
When using TCP/IP ..................................................................................................................................440
CentreWare Internet Services Problems..........................................................................................441
E-mail Features Problems......................................................................................................................442
Internet/Intranet Connection Problems .........................................................................................443
IPv4 and IPv6 Connection Problems ................................................................................................445
Media Print - Text Trouble...........................................................................................................................448
Error Code...........................................................................................................................................................449
Other Errors .................................................................................................................................................549
Paper Jams.........................................................................................................................................................550
Paper Jams in Trays 1 and 2 ................................................................................................................551
Paper Jams in Tray 3...............................................................................................................................551
Paper Jams in Tray 4...............................................................................................................................552
Paper Jams in Tray 5 (Bypass)............................................................................................................. 552
Paper Jams in Tray 6 (HCF (A4 1 Tray)) (Optional)....................................................................554
Paper Jams in Trays 6 and 7 (HCF (A4 2 Tray)) (Optional).....................................................556
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