Error Code
597
Problem Solving
15
021-213
[Cause] There is a problem with the unit price table settings for the
related product.
[Remedy] The system administrator should exports the unit price table
and modify it using CentreWare Internet Services. Set a number
from 1 to 9,999,999 and import the table modified to the
machine.
021-214
[Cause] An error occurred during encrypted communication between
the machine and the USB memory device.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. Execute the
operation again. If the error still is not resolved, contact our
Customer Support Center.
021-215
[Cause] The accounting/billing device connected does not match the
device set on the machine.
[Remedy] Change the setting on the machine or connect the correct
accounting/billing device, and switch off the machine power,
make sure that the touch screen is blank, and then switch on the
machine power.
021-360
021-361
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
021-401
[Cause] The number of authentication devices such as IC Card Reader
(optional) connected exceeds the setting value.
[Remedy] Disconnect the authentication device connected.
021-402
[Cause] The address of the proxy server name is incorrect.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator. If the
network works normally but the error still is not resolved, contact
our Customer Support Center.
021-403
[Cause] Failed to resolve the address of the EP center of Fuji Xerox or EP
communication aggregate server.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator. If the
network works normally but the error still is not resolved, contact
our Customer Support Center.
Error Code
Cause and Remedy
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