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Problem Possible Causes Solution
The machine does not switch on.
The machine is not connected to the elec-
tric network.
Connect the machine to the electric network.
The machine turns o while
brewing co ee or dispensing hot
water.
Energy saving mode is on. Press the ON/OFF button (16) to turn on the
machine and restart brewing.
The pump is very noisy. No water in the tank.
Fill the water tank and prime the circuit again
(section 4.5).
No co ee is brewed after pressing
the brew button (18).
Filter holder is clogged.
Press the brew button (18) again. Turn the
machine o and let it cool down (approx. 1
hour). Then remove and wash the lter holder
thoroughly. If the problem persists, contact the
service centre.
Co ee is too cold.
The "co ee ready" indicator light (19) was
o when the button was pressed (18)
.
Wait until the "co ee ready" indicator light (19)
turns on.
The lter holder is not inserted for pre-
heating (Chapter 5).
Preheat the lter holder.
The cups are cold. Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a cap-
puccino.
The milk is not suitable: powdered milk,
low-fat milk.
Use whole milk.
The steam wand is dirty.
Clean the steam wand as described in Chapter
10.
There is no more steam in the boiler.
Prime the circuit (Section 4.5) and repeat the
steps described in Chapter 8.
The co ee is brewed too fast,
crema does not form.
There is too little co ee in the lter holder. Add co ee (Chapter 5).
The grind is too coarse. Use a di erent blend (Chapter 6).
Co ee is old or not suitable. Use a di erent blend (Chapter 6).
Co ee does not come out or drips
only.
No water.
Fill the water tank and prime the circuit again
(section 4.5).
The grind is too ne. Use a di erent blend (Chapter 6).
Co ee tamped in the lter holder. Shake the ground co ee.
There is too much co ee in the lter holder.
Reduce the quantity of co ee in the lter
holder.
Knob (3) is open. Close the knob (3).
The machine has limescale build-up. Descale the machine (Chapter 11).
The lter in the lter holder is clogged. Clean the lter (Chapter 10).
Co ee ows out of the rim.
The lter holder is not correctly inserted in
the brew unit.
Insert the lter holder correctly (Chapter 5).
The upper rim of the lter holder is dirty. Clean the rim of the lter holder.
There is too much co ee in the lter holder.
Reduce the quantity of co ee using the meas-
uring scoop.
Please contact an authorised service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
13 TROUBLESHOOTING
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