Before
you
call
for
service
...
GEAppliances.ca
Troubleshooting
Tips
Save
time
and
money!
Review
the
charts
on
the
following
pages
first
and
you
may
not
need
to
call
for
service.
Possible
Causes
What
To
Do
Surface units will not
maintain a rolling boil
or
cooking
is
not
fast enough
Improper cookware
•
Use
pans
which
are
flat
and
match the diameter
being used.
of the surface unit
selected.
SUrface
units do
A fuse in your home may
be
•
Replace
the
fuse
or
reset
the
circuit
breaker.
not work properly
blown
or
the circuit breaker
tripped.
Cooktop controls
•
Check
to
see
the correct control
is
set
for the surface
improperly set.
unit
you
are
using.
Scratches
Imay appear
as
cracks}
on
cooktop
glass
surface
Incorrect cleaning
methods being
used.
Cookware with rough bottoms
being used
or
coarse particles
(salt
or
sand)
were between
the cookware and the surface
of
the cooktop.
Cookware has been slid
across
the
cooktop surface.
•
Scratches
are
not
removable.
Tiny
scratches
will
become
less
visible
in
time
as
a
result
of
cleaning.
•
To
avoid
scratches,
use
the
recommended
cleaning
procedures.
Make
sure
bottoms
of
cookware
are
clean
before
use,
and
use
cookware
with
smooth
bottoms.
Areas
of
discoloration
Food spillovers
not
cleaned
•
See
the
Cleaning
the
glass
cooktop
section.
on the cooktop
before next use.
Hot
surface on a model
•
This
is
normal.
The
surface may appear discolored
with
a light-colored glass
when
it
is
hot.
This
is
temporary
and
will disappear
cooktop.
as
the
glass
cools.
Plastic melted to
Hot cooktop came
into
•
See
the
Glass
surface-potential for permanent
damage
the surface
contact
with
plastic placed
section
in
the
Cleaning
the
glass
cooktop
section.
on
the
hot
cooktop.
Pitting lor indentation}
Hot
sugar mixture spilled
•
Call
a qualified technician for replacement.
of
the cooktop
on
the
cooktop.
Frequent cycling
off
and
on
of
Improper cookware
being used.
•
Use
only flat cookware to minimize cycling.
surface units
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31
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